Improve Productivity with Zoom Workplace Blog Featured Image

Increase Productivity with Zoom Workplace

Zoom Workplace, (formerly Zoom One) has been reimagined in response to the need for businesses to boost productivity by reducing disparate communication & collaboration systems. Zoom Workplace consists of all the tools your business needs to be productive in one UC platform and under one license. What is Zoom Workplace? Designed with modern work in mind, Zoom Workplace productivity solutions help make your workday more productive, with an all-in-one, AI-powered collaboration platform. Zoom Workplace includes; …

New in Microsoft Teams Apr 24

What’s New In Microsoft Teams – April 2024

Our regular monthly Microsoft Teams update for April. This release includes new updates to Microsoft Teams Meetings, Teams Phone, Teams Mobile & Newly-Certified Teams Devices. Microsoft Teams Meetings New Layout for Content Sharing in Together Mode With this newly released layout, you can see all video participants at the bottom of the screen. Together mode shares all participants on a common background on a horizontal plane. The intention by Microsoft is to improve the feeling of …

BLOG: Contact Centre Solutions - Marlin Communications

Contact Centre & CX Solutions From Marlin Communications

Marlin Communications specialises in tailored Contact Centre & CX solutions that help businesses provide top-rated customer service with Omnichannel communications, AI-powered features, integrated Call Recording and in-depth Management Tools.  Contact Centre & CX Solutions That Help You Connect To Your Customers At Marlin Communications, we understand the pivotal role that Contact Centre & CX plays in shaping customer experiences and fostering strong relationships. Our Contact Centre & CX solutions are meticulously crafted to elevate performance …

Cybersecurity Report from SonicWall

SonicWall Cybersecurity Report 2024

The SonicWall Cybersecurity Report 2024, recently published by SonicWall, a prominent provider of cybersecurity intelligence and ransomware data, sheds light on the changing tactics within the cyberattack landscape. Below are the main highlights from the report, or you can access the complete SonicWall Cybersecurity Report 2024 for in-depth information. Summary Cyberattacks increased two to threefold across nearly every tracked metric in 2023, as threat actors continued to ramp up and diversify their attackers. To give …

Unified Comms Partner of the Year Award

Marlin Communications wins the GoTo Unified Comms Partner of The Year

Marlin Communications Wins the 2024 GoTo Unified Comms Partner of The Year Award at the annual GoTo UK&I Partner Summit in February. What are the GoTo partner awards? GoTo, leading providers of IT management, support and business communication products, hosted their annual UK&I Partner Summit in London in February at Frameless, London’s most immersive art experience. Martin Buckland (CEO), William Wood (Technical Account Director) and Richard Hill (Senior Solutions Consultant) attended the Summit. “I thoroughly …

Meeting Insights for Microsoft Teams

Boost Productivity with AI-Powered Meeting Insights for Microsoft Teams

Introducing Meeting Insights for Microsoft Teams – a native app that leverages Generative AI to transform the meeting experience – making them more efficient, productive, and insightful. [Can’t see this video? Click here to watch on Vimeo] The True Cost Of Meetings Meetings are not just time-consuming; they are expensive. Since the shift in 2020 to hybrid and remote working, meetings have increased by 70% and this shift has had significant financial implications. Imagine, 10 of …

What's new in Microsoft Teams - January 2024

What’s New In Microsoft Teams – February 2024

Our regular monthly Microsoft Teams update for January. This release includes new updates to Microsoft Teams Meetings, Teams Mobile, Teams Rooms, Teams-certified Devices & Virtual Appointments. Microsoft Teams Meetings Intelligent Recap Now Included with Copilot for Microsoft 365 License Users with a Copilot for Microsoft 365 license now have access to intelligent recap for Teams automatically included in their license. Intelligent recap provides you with a summary after your meeting which includes personalised timeline markers so …

Blog Post - Direct Routing for Microsoft Teams - Website

10 Benefits of Direct Routing for Microsoft Teams

Direct Routing for Microsoft Teams from Marlin Communications is an alternative to Operator Connect and Microsoft Calling Plans. The solution seamlessly integrates voice capabilities into Microsoft Teams and provides organisations with greater cost-efficiency, increased flexibility, and enhanced security. Unlocking substantial cost savings and unmatched flexibility, Direct Routing for Microsoft Teams is a game-changer for any business IT team. It empowers businesses to seamlessly integrate their chosen telephony provider, delivering a bespoke solution that aligns perfectly …

Microsoft Teams Phone Mobile

Microsoft Teams Phone Mobile

Marlin Communications is proud to offer and enable Microsoft Teams Phone Mobile to our clients. Now, with Marlin Communications’ expertise and partnership with Microsoft, organisations can seamlessly integrate their users’ mobile identities with Microsoft Teams collaboration and productivity tools. What is Microsoft Teams Mobile? Microsoft Teams Mobile is a mobile-first experience that provides business users with access to Teams capabilities through their mobile identity on their native dialer and any Teams endpoint. Or put another …

What's new in Microsoft Teams November 23

What’s New In Microsoft Teams – November 2023

Our regular monthly Microsoft Teams update for November. This release includes new updates to Microsoft Teams Copilot, Teams Phone & Teams-certified Devices. Microsoft Teams Copilot Copilot in Teams Meetings without transcript retention Copilot can now be used during a meeting without retaining a transcript after the meeting. Admins can give meeting organisers the ability to set their preferences before or during the meeting. When enabled without transcription, you can ask Copilot any question during the meeting, …

BLOG Microsoft Teams Solutions

Microsoft Teams Solutions From Marlin Communications

Marlin Communications specialises in tailored Microsoft Teams solutions including Microsoft Teams Meetings, Microsoft Teams Rooms, Microsoft Teams Phone, Microsoft Teams Contact Centre, Microsoft Teams Devices, and Microsoft Teams Reporting.  Microsoft Teams Meetings: Elevating Collaboration with Precision Marlin Communications designs, installs, and deploys HD and secure Microsoft Teams video meetings tailored precisely to your business needs. By consolidating your video meetings to a single provider, your business can streamline communication and collaboration, fostering a more unified …

Cloud-based phone systems

Cloud-Based Phone Systems – 7 Direct Benefits

In today’s dynamic business landscape, staying connected with customers and partners is the lifeblood of any enterprise. However, the traditional phone system has become outdated and costly. The good news is that cloud-based phone systems are emerging as the new industry standard, offering a cost-effective and efficient solution for maintaining seamless connections in the fast-paced world of business. What Is a Cloud-Based Phone System? A cloud-based phone system, also referred to as Voice over Internet …

Teacher with child with writing "Streamlined Communications"

Streamlined Communications

Case Study: First Federation Trust In the education sector, clear and efficient communication plays a pivotal role. First Federation Trust faced challenges with a complex telephony system that hindered their ability to communicate effectively. In this case study, we show how the partnership between Marlin Communications and the Trust delivered solutions that transformed the organisation, streamlined communications and resulted in substantial cost savings. The Challenge The First Federation Trust is an educational multi-academy trust responsible …

Blog-Microsoft Teams Phone

Microsoft Teams Phone – 5 Important Considerations

In this article, we explore the key factors that organisations should consider when they adopt Microsoft Teams Phone as their communication solution. From evaluating system reliability and telephony choices to navigating administrative tools and addressing international considerations, this extensive guide aims to help businesses make well-informed decisions and harness the full potential of Microsoft Teams Phone to meet their communication needs. What Happens When Microsoft Teams Goes Down? When Microsoft Teams Phone experiences disruptions, the …

New in Microsoft Teams October 23

What’s New In Microsoft Teams – October 2023

Our regular monthly Microsoft Teams update for the month of October. This release includes the new Microsoft Teams application and updates to Microsoft Teams Phone, Mobile, Rooms & Teams Devices. Microsoft Teams Application As of October 5, 2023, the new Microsoft Teams app for Windows and Mac is generally available. The new Microsoft Teams is the fastest version of Teams yet, rebuilt from the ground up. In the new Teams, you can switch between apps, respond to …

Logitech Zoom Rooms

5 reasons to use Logitech devices for Zoom Rooms

Investing in state-of-the-art meeting room technology is a pivotal decision for any organisation. In this regard, Logitech devices have emerged as one of the preferred choices for Zoom Rooms. Logitech offers a diverse range of Zoom-compatible solutions tailored for small, medium, and large meeting spaces. With built-in Zoom support, streamlined cable management, and no requirement for additional PCs or Macs, it’s no surprise that Logitech has become synonymous with efficient and effective meetings. In this …

SIP Trunking

SIP Trunking – 4 Important FAQs

In the fast-paced world of business communications, staying ahead is not just an advantage—it’s a necessity. One key player in this evolution is Session Initiation Protocol (SIP) trunking, a digital method transforming how we make and receive phone calls and engage in multimedia communication over the Internet. What is SIP Trunking? SIP trunking, in essence, is the digital highway for communication. It replaces traditional phone lines with virtual phone lines, known as SIP trunks, allowing …

Zoom AI Companion Blog Post

Zoom AI Companion: Now Included with Zoom

Zoom AI Companion, (formerly Zoom IQ) is now included across the Zoom platform at no extra cost on all paid Zoom accounts. Zoom AI Companion empowers individuals by helping them be more productive, connect and collaborate with colleagues and improve their skills. Marlin Communications has been an accredited reseller of Zoom products since 2019 and holds key competencies in Zoom Meetings, Zoom Phone, Zoom Contact Centre and Customer Experience. Considering deploying Zoom in your business? …

Microsoft Integration for Mitel Blog Post

Microsoft Teams Integration For Mitel: 10 Direct Benefits

Introducing a new Microsoft Teams integration for Mitel Phone systems – a direct routing service that connects Mitel (and other business phone systems) to Microsoft Teams. Mitel Business Phone Systems Mitel telephone systems are built to meet the demands of the modern distributed workforce with a comprehensive feature set designed to improve business efficiency, at a competitive price. Mitel’s comprehensive range of business phone systems provides a targeted call centre, unified communications and cloud communications …

New in Teams August 23

What’s New In Microsoft Teams – August 2023

Our regular monthly Microsoft Teams update for August. Last month’s release includes announcements from Microsoft Inspire 2023 and updates to the Microsoft Teams Meetings, Rooms, & Teams Devices. Announcements at Microsoft Inspire 2023 Microsoft 365 Copilot in Microsoft Teams Phone As part of the next wave of generative AI for Teams, Microsoft is incorporating advanced AI capabilities into unscheduled calls in Teams. Copilot in Teams Phone can quickly generate call summaries, capture action items and let …