LCF Law: Microsoft Teams Telephony Case Study

Marlin Communications worked with LCF Law to implement a Microsoft Teams telephony solution that would enhance their internal communications and help them continue to deliver exceptional service to clients.

LCF Law

LCF law is a Yorkshire-based law firm with offices in Bradford, Leeds, Harrogate and Ilkley. With 140 employees and by being a people-first business, LCF ensures high performance & client satisfaction, establishing itself as a leading legal service provider in the region.

The Challenge

LCF faced significant challenges with their outdated Samsung telephone system, which hindered remote working capabilities and tied employees to their desks. The system required complex message diverts for remote work, leading to inefficiency and poor client communication. Additionally, each office operated on separate phone systems, lacking the seamless communication that LCF required to continue with their ambitious growth plans.

“The previous phone system effectively just tied people to the desks, it became unmanageable to an extent.” James Hood, IT Director

The Solution

LCF sought a modern, integrated communication solution that would support agile working and seamless client interactions. They chose a Microsoft Teams telephony platform, embedded within their Citrix environment. This solution allowed for video, instant messaging, and telephony to be managed from a single interface.

“We chose Marlin because they provided a very clear proposal that went into a lot of detail without being too complicated. It was clear they had implemented Microsoft Teams telephony systems before.” James Hood, IT Director

The Results

The implementation of the Microsoft Teams telephony platform revolutionised LCF’s communication infrastructure. The new system provided a flexible and scalable solution that aligned perfectly with LCF’s commitment to agile working.

Employees could now work remotely without any loss of functionality, maintaining seamless communication with clients and colleagues. The integrated platform also enhanced inter-office connectivity and streamlined communication processes.

LCF benefited from a Microsoft Teams telephony solution that ensured they could continue to deliver exceptional service and continue to achieve their future growth plans.

“Marlin Communications’ expertise in the legal industry is unparalleled, and I am always confident in referring their services.” James Hood, IT Director

Microsoft Teams Telephony from Marlin Communications

Our Microsoft Teams telephony solutions include Direct Routing & Operator Connect for Microsoft Teams, Call Recording, Microsoft Teams Recording & Microsoft Teams Phone Mobile Extend to name but a few.

Direct Routing For Microsoft Teams Telephony

• Save up to 50% on Teams calling plans
• No on-premise system hardware required
• Access to advanced call statistics
• Same geographical number wherever you are
• Business continuity with network & number level resilience

Operator Connect For Microsoft Teams Telephony

• Fully cloud-based service
• Secure with E2E encryption and industry compliance
• Cloud Auto Attendant & Call Queues
• Call Transfer/Forwarding/Park & Retrieve
• Customisable music-on-hold
• Easy-to-use management platform
• Add users & devices without interruption/downtime
• Experienced, managed deployment & training provider

Call Recording For Microsoft Teams Telephony

• Record audio, video & screen sharing
• Automatic & encrypted recording
• In-call controls
• Secure storage & file sharing
• Intelligent search & playback
• Fully scalable & automatic upgrades
• Variety of hosting & backup options
• Enhanced compliance – Dodd-Frank, FCA, GDPR, HIPAA, MiFiD II & PCI DSS

Reporting For Microsoft Teams Telephony

• Advanced reporting & analytics
• Real-time reporting & wallboards
• Call queue & auto attendant manager
• Centralised DDI range manager
• License allocation & usage metrics
• User-defined reporting
• Device management

Microsoft Teams Mobile Extend

• Native teams calling on mobile
• Call from business numbers
• Fast deployment in minutes
• App-free calling
• Big cost savings with BYOD

Are you ready to enhance your communications with Microsoft Teams telephony? Marlin Communications can provide the tailor-made solutions you need. Discover the benefits of streamlined communication with Marlin Communications by booking a discovery call here, emailing [email protected] or calling 0800 032 8274.