If you’re using Microsoft Teams, you already know the costs can stack up with Microsoft calling plans and adding essential features that don’t come as standard. As a 3CX partner, we offer our clients a flexible, scalable, and cost-effective communication solution to improve productivity, streamline workflows and cut costs through our integration between 3CX and Microsoft Teams. What Is 3CX? 3CX is a software-based IP PBX (private branch exchange) that allows businesses to manage the …
From 5th September 2023, the ‘Stop Sell’ means that BT Openreach will not accept new order requests for any broadband or PSTN services that use the old copper network. This includes ADSL, FTTC, ISDN and WLR lines. Instead, services will be based on FTTP or SOGEA, or, if these are not available, on Single Order Temporary Access Product (SOTAP) – the replacement for ADSL if FTTC (and thus SOGEA) or FTTP are not available. Are …
Discover the evolving cyber threat landscape of 2023, where cybercriminals shift to quieter attacks like cryptojacking and IoT malware. Uncover key trends and insights with SonicWall’s latest cyber threat intelligence report, click here to download the full report now. The 2023 Cyber Threat Landscape As the world becomes increasingly digital, cybercriminals are continuously evolving their tactics to exploit vulnerabilities and target unsuspecting victims. The first half of 2023 has been marked by significant changes in …
In today’s fast-paced world, mobile devices play a pivotal role in how businesses function. While they offer immense benefits, they also pose unique challenges like security, data protection, and efficient management. That’s where Mobile Device Management (MDM) solutions step in! In this post, we’ll explore four key benefits that businesses can gain by implementing robust MDM solutions. From enhanced security and improved productivity to effective BYOD management and compliance with regulations, MDM can transform your …
The Zoom Release Notes for June 2023 highlight new features across the Zoom platform, Zoom Phone, Zoom Contact Centre, Zoom Whiteboard & Zoom Meetings. Read on to find out more… Zoom Phone Updates Call Forwarding Zoom Phone users can now enable/disable Call Forwarding on their client and forward their call to internal extensions, external contacts/numbers, and voicemail, dependent on their phone plan and policy. This setting can be set for a time duration if desired. …
In today’s digital age, strong and reliable connectivity is essential for businesses to thrive and unlock their full potential. However, outdated infrastructure and unreliable internet connections continue to hinder business growth in the UK. In this article, we explore the benefits of full fibre broadband for businesses, highlighting its superiority over traditional fibre and the transformative impact it can have on productivity, efficiency, and future-proofing. The PSTN switch-off By now, you would have heard that …
Our regular monthly Microsoft Teams update for June. Last month’s release includes updates to the Microsoft Teams Phone Mobile, Teams Rooms and Devices & Teams Meetings. Microsoft Teams Phone Management of external call routing setting in Teams admin centre Administrators are now able to reduce distractions for users in their organisation. Within the Teams admin centre, administrators are able to set different routing settings for PSTN calls and VoIP calls from federated Teams users. They now …
In the ever-evolving world of mobile technology, the switch-off of 3G networks is now on the horizon. This transition will deliver improved efficiency and connectivity through advanced networks like 4G and 5G. From varied 3G switch-off timelines to device compatibility and provider communication, here are 5 things businesses need to know. 1. Embrace Enhanced Efficiency and Connectivity With the switch-off of 3G networks, businesses can look forward to improved efficiency and connectivity through the adoption …
With the rapid advancement of technology, businesses are faced with the challenge of selecting the most effective phone system. Enter cloud based VoIP phone systems – the game-changer in modern communication. VoIP (Voice over Internet Protocol) phone systems harness the capabilities of the Internet to transmit voice and data, surpassing traditional phone systems in numerous ways. From enhanced features to cost savings and scalability, VoIP phone systems redefine business communication. Discover how VoIP phone systems …
What is hosted telephony? Hosted telephony, also known as cloud-based telephony or cloud phone system, is a communication system that is hosted and managed by a service provider in the cloud. This means that businesses no longer need to maintain expensive on-premises equipment or worry about upgrades and maintenance. In this section, we’ll explore some of the key benefits of hosted telephony for businesses. The ISDN Switch-off The ISDN switch-off is a process by …
Marlin Communications has partnered with Spectralink, a leading provider of DECT, IP-DECT, and Wi-Fi phones. As a Spectralink partner, we provide clients with comprehensive and reliable mobility solutions that enhance communication, streamline workflows, and empower employees on the go. Who is Spectralink? Spectralink has been at the forefront of mobility innovation and technology for over 30 years, making them a trusted choice for partners and customers alike. Their commitment to excellence and passion for innovation …
Our regular monthly Microsoft Teams update for May. Last month’s release includes updates to the Microsoft Teams Phone, Teams Rooms and Devices, Teams Meetings & Teams Premium. Microsoft Teams Phone Change call queue and auto attendant greetings and announcements by authorised users For Teams Phone users that need to adapt to different environments, a manual adjustment to their call queue/auto attendant greetings and announcements is required. This is required more frequently than the typical IT helpdesk …
The Zoom Release Notes for May 2023 highlights new features across the Zoom platform, Zoom Phone, Zoom Events, Zoom Whiteboard & Zoom Contact Centre. Read on to find out more… Zoom Meeting Updates Continuous Meeting Chat file and images synchronisation Files and images shared during the meeting will synchronise with the dedicated group chat created for the meeting. This allows participants to access them after the meeting. In the same fashion, files and images shared …
We’re thrilled to be partnered with Clevertouch Technologies, a renowned technology provider specialising in digital ecosystem, interactive touch-screen displays and collaboration tools. Clevertouch’s interactive displays are highly acclaimed for their exceptional touch-screen capabilities, advanced software integration, and user-friendly interfaces. By incorporating Clevertouch’s cutting-edge technology into our portfolio, we can offer our clients immersive and intuitive communication experiences that foster seamless collaboration and drive productivity. Clevertouch – The Digital Ecosystem For Enterprise Business Clevertouch specialises in …
Our regular monthly Microsoft Teams update for April. Last month’s release includes updates to the Microsoft Teams Meetings, Phone, Mobile, newly certified devices and platform updates. Microsoft Teams Phone Federated group calling for GCCH and DoD Easily start a group Teams call with federated colleagues outside your organisation, including video and screen-sharing, all over an Internet connection without any PSTN usage charges. Meetings Automatic lowering of raised hand after speaking If you have raised your hand …
In 2025, the UK’s Public Switched Telephone Network (PSTN) switch-off will finally happen. This means that businesses that are still using the PSTN will need to make changes to their telecommunications infrastructure to ensure that they remain connected. In this blog, we will look at what the PSTN is, why it is being switched off, how to prepare for the switch-off and how Marlin Communications can help. What is the PSTN switch-off? The PSTN switch-off …
Microsoft has recently launched a new service called Operator Connect, a new operator-managed service allowing businesses to directly enable PSTN calling from their existing carriers in Microsoft Teams. In this article, we’ll compare Operator Connect vs Direct Routing to better understand the benefits of each for different-sized businesses. What is Operator Connect? Operator Connect is an operator-managed service that brings PSTN calling to Teams. With Operator Connect, businesses can bring their own PSTN carrier (from …
Microsoft Teams has been widely adopted as the preferred communication solution for many businesses since the introduction of hybrid working. Call recording for Microsoft Teams allows businesses to capture and store all communication within Microsoft Teams. It solves a common challenge of hybrid working for managers who are struggling to oversee their teams’ performance and ensure compliance. This article will explore the benefits of using compliant call recording for Microsoft Teams and how it can …
Businesses need to meet the growing demand for efficient and convenient customer service. Zoom Contact Centre provides businesses with the tools they need to improve customer service, increase productivity, reduce costs, and improve flexibility. What is Zoom Contact Centre? Zoom Contact Centre is a cloud-based communication platform that allows businesses to interact with their customers through a variety of channels, including voice, video, chat, and email. The platform provides businesses with the tools they need …
Zoom is constantly evolving to improve a user’s experience. To help keep you up-to-date, we have summarised some key new features from Zoom release notes that were released to the Zoom platform up to December 2022. Download the latest version of the Zoom meeting desktop client to access all these features and more. Zoom Release Notes: Latest Product Announcements Introducing Zoom Mesh Zoom Mesh is a native, zero-click, zero-install, client-based Mesh (eCDN) solution for Zoom …
