Microsoft 365 Backup Blog Post

Microsoft 365 Backup From Marlin Communications

Here’s an overview of Microsoft 365 backup solutions. Delving into why backing up your Microsoft 365 environment is critical and how the solution safeguards your business data. Why You Need to Back Up Your Microsoft 365 Environment The Reality of Microsoft 365 Data Protection Many businesses operate under the misconception that Microsoft 365 provides all the backup they need. While Microsoft 365 is highly reliable and ensures that data is highly available, it doesn’t offer …

Network Resilience

Reliable Network Resilience – What’s The Best Solution?

Connectivity is the backbone of success for all organisations. However, its reliability is often put to the test by unforeseen circumstances, making network resilience of paramount concern for organisations of all types and sizes. Understanding Network Resilience Network Resilience refers to the ability of a business’s connectivity infrastructure to maintain consistent and high performance whilst withstanding disruptions and fluctuations in demand. Picture it as a safety net for your Internet connection – when your primary …

Blog Post - IT Support

IT Support – 6 Ways To Demonstrate Business Value

IT support leaders need to continually demonstrate value to the business. The organisation’s leadership will expect an ROI on every proposed IT investment the organisation makes. 6 Ways That IT Support Can Demonstrate Business Value 1) Reduced Operating Expenses These metrics focus on how your IT support team can become more efficient and demonstrate a quantifiable value (in £s) that can be compared to other functional teams. Potential KPIs here can be as specific as …

Blog - Conversational Ai

Leverage Conversational Ai For Exceptional Customer Service

Conversational Ai revolutionises customer service through chatbots and voicebots. Despite implementation challenges, these Ai solutions offer 24/7 availability and personalised interactions that lead to increased employee efficiency and improved customer service. Understanding Conversational Ai At its core, Ai mirrors human intelligence within machines, endowed with the ability to think and learn similar to humans. This expansive domain encompasses diverse technologies, including machine learning, natural language processing, and computer vision. Conversational Ai, a subset of Ai, …

Customer Experience Challenges Blog Post

The 4 Greatest Customer Experience Challenges

In today’s dynamic business environment, where customer preferences and expectations are constantly evolving, mastering the art of customer experience has become a strategic imperative for companies across all industries. As consumers increasingly demand seamless interactions, personalised service, and rapid issue resolution, businesses must go above and beyond to deliver exceptional customer experiences that not only meet, but exceed customer expectations. Advanced CX solutions play a pivotal role in transforming customer experience into a competitive advantage. …

RDG Case Study - Boosting Productivity and Collaboration

Boosting Productivity & Collaboration: A Client Case Study

Case Study: Rail Delivery Group In today’s fast-paced corporate landscape, the synergy between productivity and collaboration stands as a cornerstone for success. A prime example of this is the transformative journey undertaken by our clients; Rail Delivery Group (RDG), an organisation dedicated to enhancing the railway network’s efficiency and coordination. Watch The Video Case Study The Challenge: An Outdated Office Rail Delivery Group (RDG) faced several challenges with their office environment, including outdated meeting room …

Improve Productivity with Zoom Workplace Blog Featured Image

Increase Productivity with Zoom Workplace

Zoom Workplace, (formerly Zoom One) has been reimagined in response to the need for businesses to boost productivity by reducing disparate communication & collaboration systems. Zoom Workplace consists of all the tools your business needs to be productive in one UC platform and under one license. What is Zoom Workplace? Designed with modern work in mind, Zoom Workplace productivity solutions help make your workday more productive, with an all-in-one, AI-powered collaboration platform. Zoom Workplace includes; …

New in Microsoft Teams Apr 24

What’s New In Microsoft Teams – April 2024

Our regular monthly Microsoft Teams update for April. This release includes new updates to Microsoft Teams Meetings, Teams Phone, Teams Mobile & Newly-Certified Teams Devices. Microsoft Teams Meetings New Layout for Content Sharing in Together Mode With this newly released layout, you can see all video participants at the bottom of the screen. Together mode shares all participants on a common background on a horizontal plane. The intention by Microsoft is to improve the feeling of …

BLOG: Contact Centre Solutions - Marlin Communications

Contact Centre & CX Solutions From Marlin Communications

Marlin Communications specialises in tailored Contact Centre & CX solutions that help businesses provide top-rated customer service with Omnichannel communications, AI-powered features, integrated Call Recording and in-depth Management Tools.  Contact Centre & CX Solutions That Help You Connect To Your Customers At Marlin Communications, we understand the pivotal role that Contact Centre & CX plays in shaping customer experiences and fostering strong relationships. Our Contact Centre & CX solutions are meticulously crafted to elevate performance …

Cybersecurity Report from SonicWall

SonicWall Cybersecurity Report 2024

The SonicWall Cybersecurity Report 2024, recently published by SonicWall, a prominent provider of cybersecurity intelligence and ransomware data, sheds light on the changing tactics within the cyberattack landscape. Below are the main highlights from the report, or you can access the complete SonicWall Cybersecurity Report 2024 for in-depth information. Summary Cyberattacks increased two to threefold across nearly every tracked metric in 2023, as threat actors continued to ramp up and diversify their attackers. To give …

Unified Comms Partner of the Year Award

Marlin Communications wins the GoTo Unified Comms Partner of The Year

Marlin Communications Wins the 2024 GoTo Unified Comms Partner of The Year Award at the annual GoTo UK&I Partner Summit in February. What are the GoTo partner awards? GoTo, leading providers of IT management, support and business communication products, hosted their annual UK&I Partner Summit in London in February at Frameless, London’s most immersive art experience. Martin Buckland (CEO), William Wood (Technical Account Director) and Richard Hill (Senior Solutions Consultant) attended the Summit. “I thoroughly …

Meeting Insights for Microsoft Teams

Boost Productivity with AI-Powered Meeting Insights for Microsoft Teams

Introducing Meeting Insights for Microsoft Teams – a native Teams app that leverages Generative AI to transform the meeting experience – making them more efficient, productive, and insightful. [Can’t see this video? Click here to watch on Vimeo] The True Cost Of Meetings Meetings are not just time-consuming; they are expensive. Since the shift in 2020 to hybrid and remote working, meetings have increased by 70% and this shift has had significant financial implications. Imagine, …

What's new in Microsoft Teams - January 2024

What’s New In Microsoft Teams – February 2024

Our regular monthly Microsoft Teams update for January. This release includes new updates to Microsoft Teams Meetings, Teams Mobile, Teams Rooms, Teams-certified Devices & Virtual Appointments. Microsoft Teams Meetings Intelligent Recap Now Included with Copilot for Microsoft 365 License Users with a Copilot for Microsoft 365 license now have access to intelligent recap for Teams automatically included in their license. Intelligent recap provides you with a summary after your meeting which includes personalised timeline markers so …

Blog Post - Direct Routing for Microsoft Teams - Website

10 Benefits of Direct Routing for Microsoft Teams

Direct Routing for Microsoft Teams from Marlin Communications is an alternative to Operator Connect and Microsoft Calling Plans. The solution seamlessly integrates voice capabilities into Microsoft Teams and provides organisations with greater cost-efficiency, increased flexibility, and enhanced security. Unlocking substantial cost savings and unmatched flexibility, Direct Routing for Microsoft Teams is a game-changer for any business IT team. It empowers businesses to seamlessly integrate their chosen telephony provider, delivering a bespoke solution that aligns perfectly …

Microsoft Teams Phone Mobile

Microsoft Teams Phone Mobile

Marlin Communications is proud to offer and enable Microsoft Teams Phone Mobile to our clients. Now, with Marlin Communications’ expertise and partnership with Microsoft, organisations can seamlessly integrate their users’ mobile identities with Microsoft Teams collaboration and productivity tools. What is Microsoft Teams Mobile? Microsoft Teams Mobile is a mobile-first experience that provides business users with access to Teams capabilities through their mobile identity on their native dialer and any Teams endpoint. Or put another …

What's new in Microsoft Teams November 23

What’s New In Microsoft Teams – November 2023

Our regular monthly Microsoft Teams update for November. This release includes new updates to Microsoft Teams Copilot, Teams Phone & Teams-certified Devices. Microsoft Teams Copilot Copilot in Teams Meetings without transcript retention Copilot can now be used during a meeting without retaining a transcript after the meeting. Admins can give meeting organisers the ability to set their preferences before or during the meeting. When enabled without transcription, you can ask Copilot any question during the meeting, …

BLOG Microsoft Teams Solutions

Microsoft Teams Solutions From Marlin Communications

Marlin Communications specialises in tailored Microsoft Teams solutions including Microsoft Teams Meetings, Microsoft Teams Rooms, Microsoft Teams Phone, Microsoft Teams Contact Centre, Microsoft Teams Devices, and Microsoft Teams Reporting.  Microsoft Teams Meetings: Elevating Collaboration with Precision Marlin Communications designs, installs, and deploys HD and secure Microsoft Teams video meetings tailored precisely to your business needs. By consolidating your video meetings to a single provider, your business can streamline communication and collaboration, fostering a more unified …

Cloud-based phone systems

Cloud-Based Phone Systems – 7 Direct Benefits

In today’s dynamic business landscape, staying connected with customers and partners is the lifeblood of any enterprise. However, the traditional phone system has become outdated and costly. The good news is that cloud-based phone systems are emerging as the new industry standard, offering a cost-effective and efficient solution for maintaining seamless connections in the fast-paced world of business. What Is a Cloud-Based Phone System? A cloud-based phone system, also referred to as Voice over Internet …

Teacher with child with writing "Streamlined Communications"

Streamlined Communications

Case Study: First Federation Trust In the education sector, clear and efficient communication plays a pivotal role. First Federation Trust faced challenges with a complex telephony system that hindered their ability to communicate effectively. In this case study, we show how the partnership between Marlin Communications and the Trust delivered solutions that transformed the organisation, streamlined communications and resulted in substantial cost savings. The Challenge The First Federation Trust is an educational multi-academy trust responsible …

Blog-Microsoft Teams Phone

Microsoft Teams Phone – 5 Important Considerations

In this article, we explore the key factors that organisations should consider when they adopt Microsoft Teams Phone as their communication solution. From evaluating system reliability and telephony choices to navigating administrative tools and addressing international considerations, this extensive guide aims to help businesses make well-informed decisions and harness the full potential of Microsoft Teams Phone to meet their communication needs.   What Happens When Microsoft Teams Goes Down? When Microsoft Teams Phone experiences disruptions, …