Our regular monthly Microsoft Teams update for July. This release includes new updates to Microsoft Teams Meetings, Teams Phone, Teams Rooms & Newly-Certified Teams Devices. Microsoft Teams Meetings Copilot for Sales plugin You can now enhance the capabilities and expertise of Copilot in Microsoft Teams meetings for your sales department by enabling the Copilot for Sales plugin. With this plugin, Copilot can process conversations in real time and provide insights to your sales team, such as …
Discover the business benefits of eSIMs, the embedded SIM technology that enhances flexibility, security, and cost-efficiency. Learn how eSIMs work, their setup process, and why they are advantageous for enterprise organisations. What is an eSIM? An eSIM, or embedded SIM, is a small, programmable SIM card embedded directly into a device. Unlike traditional SIM cards, which are removable, eSIMs are built into the device’s hardware. They store multiple profiles and allow users to switch between …
Microsoft & LinkedIn’s 2024 Work Trend Index Annual Report highlights significant insights into AI adoption in the workplace. We pull out the key findings and takeaways from the report in a snapshot for leaders to digest. Key Findings Widespread AI Adoption: AI adoption in the workplace is happening at an unexpected scale. With 75% of knowledge workers using AI and 46% of them adopting it in the last six months, it’s clear that employees see …
Traditional network architectures, such as MPLS (Multiprotocol Label Switching), have long been the go-to for many organisations. However, businesses that are updating their network infrastructure should look at SD-WAN (Software-Defined Wide Area Network) as a more cost-effective way to manage and optimise their networks. Challenges of Traditional WAN Traditional WAN setups present several challenges that can hinder network performance and business growth: Lack of Agility and Scalability: They require rigid, time-consuming configuration changes, making it …
Senior solutions consultant, Richard Hill gives an in-depth overview of Meeting Insights for Microsoft Teams. An AI-powered productivity tool that records, transcribes and generates AI-powered insights from Microsoft Teams Meetings. What is Meeting Insights for Microsoft Teams? Meeting Insights for Microsoft Teams is an AI-powered meeting productivity & intelligence platform that captures, analyses and organises company-wide meetings (and AI-powered insights) and makes them accessible to all employees. Meeting Insights for Microsoft Teams comes equipped with …
Mark Luffman, resident CX expert at Marlin Communications explains the pivotal role of First Call Resolution in customer service. Mark discusses the ripple effect on customer satisfaction and operational efficiency and explains how it affects operations and customer interactions. The Domino Effect of Low First Call Resolution When customers don’t get their issues resolved on the first call, they have to call back. Every repeat caller effectively doubles the number of calls you have to …
Here’s an overview of Microsoft 365 backup solutions. Delving into why backing up your Microsoft 365 environment is critical and how the solution safeguards your business data. Why You Need to Back Up Your Microsoft 365 Environment The Reality of Microsoft 365 Data Protection Many businesses operate under the misconception that Microsoft 365 provides all the backup they need. While Microsoft 365 is highly reliable and ensures that data is highly available, it doesn’t offer …
Connectivity is the backbone of success for all organisations. However, its reliability is often put to the test by unforeseen circumstances, making network resilience of paramount concern for organisations of all types and sizes. Understanding Network Resilience Network Resilience refers to the ability of a business’s connectivity infrastructure to maintain consistent and high performance whilst withstanding disruptions and fluctuations in demand. Picture it as a safety net for your Internet connection – when your primary …
IT support leaders need to continually demonstrate value to the business. The organisation’s leadership will expect an ROI on every proposed IT investment the organisation makes. 6 Ways That IT Support Can Demonstrate Business Value 1) Reduced Operating Expenses These metrics focus on how your IT support team can become more efficient and demonstrate a quantifiable value (in £s) that can be compared to other functional teams. Potential KPIs here can be as specific as …
Conversational Ai revolutionises customer service through chatbots and voicebots. Despite implementation challenges, these Ai solutions offer 24/7 availability and personalised interactions that lead to increased employee efficiency and improved customer service. Understanding Conversational Ai At its core, Ai mirrors human intelligence within machines, endowed with the ability to think and learn similar to humans. This expansive domain encompasses diverse technologies, including machine learning, natural language processing, and computer vision. Conversational Ai, a subset of Ai, …
In today’s dynamic business environment, where customer preferences and expectations are constantly evolving, mastering the art of customer experience has become a strategic imperative for companies across all industries. As consumers increasingly demand seamless interactions, personalised service, and rapid issue resolution, businesses must go above and beyond to deliver exceptional customer experiences that not only meet, but exceed customer expectations. Advanced CX solutions play a pivotal role in transforming customer experience into a competitive advantage. …
Case Study: Rail Delivery Group In today’s fast-paced corporate landscape, the synergy between productivity and collaboration stands as a cornerstone for success. A prime example of this is the transformative journey undertaken by our clients; Rail Delivery Group (RDG), an organisation dedicated to enhancing the railway network’s efficiency and coordination. Watch The Video Case Study The Challenge: An Outdated Office Rail Delivery Group (RDG) faced several challenges with their office environment, including outdated meeting room …
Zoom Workplace, (formerly Zoom One) has been reimagined in response to the need for businesses to boost productivity by reducing disparate communication & collaboration systems. Zoom Workplace consists of all the tools your business needs to be productive in one UC platform and under one license. What is Zoom Workplace? Designed with modern work in mind, Zoom Workplace productivity solutions help make your workday more productive, with an all-in-one, AI-powered collaboration platform. Zoom Workplace includes; …
Our regular monthly Microsoft Teams update for April. This release includes new updates to Microsoft Teams Meetings, Teams Phone, Teams Mobile & Newly-Certified Teams Devices. Microsoft Teams Meetings New Layout for Content Sharing in Together Mode With this newly released layout, you can see all video participants at the bottom of the screen. Together mode shares all participants on a common background on a horizontal plane. The intention by Microsoft is to improve the feeling of …
Marlin Communications specialises in tailored Contact Centre & CX solutions that help businesses provide top-rated customer service with Omnichannel communications, AI-powered features, integrated Call Recording and in-depth Management Tools. Contact Centre & CX Solutions That Help You Connect To Your Customers At Marlin Communications, we understand the pivotal role that Contact Centre & CX plays in shaping customer experiences and fostering strong relationships. Our Contact Centre & CX solutions are meticulously crafted to elevate performance …
The SonicWall Cybersecurity Report 2024, recently published by SonicWall, a prominent provider of cybersecurity intelligence and ransomware data, sheds light on the changing tactics within the cyberattack landscape. Below are the main highlights from the report, or you can access the complete SonicWall Cybersecurity Report 2024 for in-depth information. Summary Cyberattacks increased two to threefold across nearly every tracked metric in 2023, as threat actors continued to ramp up and diversify their attackers. To give …
Marlin Communications Wins the 2024 GoTo Unified Comms Partner of The Year Award at the annual GoTo UK&I Partner Summit in February. What are the GoTo partner awards? GoTo, leading providers of IT management, support and business communication products, hosted their annual UK&I Partner Summit in London in February at Frameless, London’s most immersive art experience. Martin Buckland (CEO), William Wood (Technical Account Director) and Richard Hill (Senior Solutions Consultant) attended the Summit. “I thoroughly …
Introducing Meeting Insights for Microsoft Teams – a native Teams app that leverages Generative AI to transform the meeting experience – making them more efficient, productive, and insightful. [Can’t see this video? Click here to watch on Vimeo] The True Cost Of Meetings Meetings are not just time-consuming; they are expensive. Since the shift in 2020 to hybrid and remote working, meetings have increased by 70% and this shift has had significant financial implications. Imagine, …
Our regular monthly Microsoft Teams update for January. This release includes new updates to Microsoft Teams Meetings, Teams Mobile, Teams Rooms, Teams-certified Devices & Virtual Appointments. Microsoft Teams Meetings Intelligent Recap Now Included with Copilot for Microsoft 365 License Users with a Copilot for Microsoft 365 license now have access to intelligent recap for Teams automatically included in their license. Intelligent recap provides you with a summary after your meeting which includes personalised timeline markers so …
Direct Routing for Microsoft Teams from Marlin Communications is an alternative to Operator Connect and Microsoft Calling Plans. The solution seamlessly integrates voice capabilities into Microsoft Teams and provides organisations with greater cost-efficiency, increased flexibility, and enhanced security. Unlocking substantial cost savings and unmatched flexibility, Direct Routing for Microsoft Teams is a game-changer for any business IT team. It empowers businesses to seamlessly integrate their chosen telephony provider, delivering a bespoke solution that aligns perfectly …
