Operator Connect. Direct Routing

Microsoft Teams: Operator Connect vs Direct Routing

Microsoft has recently launched a new service called Operator Connect, a new operator-managed service allowing businesses to directly enable PSTN calling from their existing carriers in Microsoft Teams. In this article, we’ll compare Operator Connect vs Direct Routing to better understand the benefits of each for different-sized businesses. What is Operator Connect? Operator Connect is an operator-managed service that brings PSTN calling to Teams. With Operator Connect, businesses can bring their own PSTN carrier (from …

Call Recording for Microsoft Teams

5 Clear Benefits of Call Recording for Microsoft Teams

Microsoft Teams has been widely adopted as the preferred communication solution for many businesses since the introduction of hybrid working. Call recording for Microsoft Teams allows businesses to capture and store all communication within Microsoft Teams. It solves a common challenge of hybrid working for managers who are struggling to oversee their teams’ performance and ensure compliance. This article will explore the benefits of using compliant call recording for Microsoft Teams and how it can …

Zoom Contact Centre

Zoom Contact Centre – 4 Compelling Reasons To Consider It

Businesses need to meet the growing demand for efficient and convenient customer service. Zoom Contact Centre provides businesses with the tools they need to improve customer service, increase productivity, reduce costs, and improve flexibility. What is Zoom Contact Centre? Zoom Contact Centre is a cloud-based communication platform that allows businesses to interact with their customers through a variety of channels, including voice, video, chat, and email. The platform provides businesses with the tools they need …

Marlin BLOG New in Zoom 1

Zoom Release Notes – February 2023

Zoom is constantly evolving to improve a user’s experience. To help keep you up-to-date, we have summarised some key new features from Zoom release notes that were released to the Zoom platform up to December 2022. Download the latest version of the Zoom meeting desktop client to access all these features and more.  Zoom Release Notes: Latest Product Announcements Introducing Zoom Mesh Zoom Mesh is a native, zero-click, zero-install, client-based Mesh (eCDN) solution for Zoom …

Marlin BLOG New in Teams 2

What’s New In Microsoft Teams – February 2023

Our regular monthly Microsoft Teams update for February. Last month’s release includes updates to the Microsoft Teams Rooms on Android, Teams Phone, newly certified devices and integrations, and webinar feature updates. Meetings Paging on Video Gallery When in the Gallery view, and there are more videos than can be shown at once on the meeting stage, navigation controls now appear below the Video Gallery to see additional videos of the attendees. These controls can be used to …

10 Tips for Microsoft Teams Collaboration

Top 10 Microsoft Teams Tips For Better Collaboration

Whether you’re working remotely, at the office or hybrid, Microsoft Teams enables your employees to do their best work from anywhere. Microsoft Teams keeps employees connected, productive and secure as they adapt to your chosen new way of working. Here are 10 tips to help you maximise productivity and collaboration across your team.  1) Stay Connected Stay up to date with your projects and with your team using a shared microsoft teams workspace that puts …

Blog Post: Maximising Productivity with Business Mobiles

Business Mobiles: Increasing Productivity & Efficiency

As technology continues to advance, business mobiles have become a fundamental aspect of modern business operations. The implementation of mobile devices within a company can provide a variety of benefits that can give a business a competitive edge in today’s marketplace. These benefits include increased productivity and flexibility, improved customer service, and enhanced communication. Flexibility is essential in today’s business environment and mobile technology enables it. By allowing employees to access data and complete work …

BLOG Poly Call Centres

3 Ways to help CSRs deliver great customer service

The way we do business has changed. There’s been a shift from providing in-person service to a greater reliance on call centres. Customer service representatives (CSRs) are now working in a hybrid capacity, manning phones in the office as well as from home. Transitioning to this new normal has been difficult for many organisations, but there are also opportunities for you to improve your service, strengthen customer relationships, boost your competitive advantage — and provide …

What's new in Microsoft Teams - January 2023

What’s New In Microsoft Teams – January 2023

Our regular monthly Microsoft Teams update for the month of January. Last month’s release includes updates to the Microsoft Teams Rooms on Android, Microsoft Whiteboard, new certified devices, and platform and chat feature updates. Devices Microsoft Teams Rooms on Android—new touch and collaboration experiences The newly released Microsoft Teams Rooms on Android Update 3 includes many touch-enabled experiences to enhance the meeting and collaboration experience on touch-enabled devices. Continue reading for more information on these new …

BLOG GoToResolve

The Top 3 Things Keeping Your IT Team Up At Night

In the world of hybrid working, organisations need to manage increasingly diversified IT ecosystems. IT support teams often rely on multiple tools to identify and resolve problems. But to be effective, they need a new approach — and a consolidated toolkit.   Everyone understands the benefits of hybrid working. But the sudden introduction of hybrid working has made life much more complicated for IT support. Global research* by IDG commissioned by our solution partner GoTo reveals …

BLOG Zoom Phone

Zoom Phone: A unified platform for Voice and Video Communications

Zoom Phone expands your seamless Zoom experience by replacing your existing phone system with native Zoom Phone, for a fully integrated video, phone, and chat experience in one single application. Minimise disruption and Improve Workflows with Zoom Phone Just like Zoom’s world-class video conferencing solution, Zoom Phone is easy to use and can be enabled whenever you need it — it’s available as an add-on to your existing plan.  Zoom Phone is a modern cloud …

BLOG Partnership Announcements

Marlin Communications Partners With Faster Britain

Marlin Communications has partnered with Faster Britain to support existing and prospective clients with full-fibre connectivity to enable better connectivity, collaboration and business growth. Why do we need a Faster Britain? The UK government has committed to investing £5 billion into the UK’s broadband network to ‘level up’ the UK so that businesses are prepared for the 2025 BT ISDN switch-off as well as ensuring that the UK can compete within the European economy.  What …

New in Teams Oct 2022

What’s New In Microsoft Teams – October 2022

A special Microsoft Teams update for Microsoft Teams Rooms, Teams devices and intelligent cameras from Ignite 2022. This special release includes news about devices for home offices, IntelliFrame, a new Cisco partnership and the latest change to Teams Rooms licensing. Ignite 2022 – Microsoft Teams Rooms updates This year at Ignite, Microsoft announced the latest innovations in Microsoft Teams Rooms, Teams devices, and a host of intelligent devices that further improve the ability for everyone …

BLOG Partnership Announcements

Marlin Communications Partners With Neat

We’re proud to announce our partnership with Neat. Neat and Marlin Communications share a vision for making video collaboration the best it can be, and so we are thrilled to offer Neat devices to our customers to help improve meeting experiences in the office. A Little about Neat Neat designs simple, elegant and pioneering video devices for Microsoft and Zoom, helping make the meeting space experience the best it can be. Continuously pushing boundaries, Neat …

New in Teams August 22

What’s New In Microsoft Teams – August 2022

Our regular monthly Microsoft Teams update for the month of August. Last month’s release includes updates to meetings, calling, devices, chat, collaboration & management and the latest devices certified for Teams. Calls Call recording announcement played in default language Call recording announcements will now be played in your default language for Teams calls to or from a phone number. Both parties will hear the announcement in the same language, at the same time, for both standard and …

Yealink Blog Meeting Room Solutions Social

Yealink Meeting Room Solutions from Marlin Communications

Yealink is one of the worlds leading manufacturers of video conferencing technology. Their video conferencing solutions combine intelligent technology with affordability and is the perfect solution for SME businesses looking to improve meeting rooms within the physical office space. Our solutions from Yealink are designed to make teamwork more efficient and collaborative for everyone, cover small to large meeting rooms and are fully integrated with Microsoft Teams & Zoom. Small Spaces and Huddle Rooms Introducing …

BLOG LastPass Partnership Announcement

Marlin Communications Partners With LastPass

We’re proud to announce our partnership with LastPass. This means we can now offer our clients the LastPass password-management platform to help protect them from cyber-threats and enhance productivity. With LastPass, single sign-on and multi-factor authentication gives employees easy, secure access to all applications, while administrators have complete visibility and control – protecting every access point to a business. LastPass Business Businesses are using more devices, networks, and applications than ever, so it’s increasingly challenging …

New in Teams July

What’s New In Microsoft Teams – July 2022

Our regular monthly Microsoft Teams update for the month of July. Last month’s release includes updates to meetings, calling, management and the latest devices certified for Teams. Meetings Find a meeting recording based on what was said with Microsoft Search You can now find meeting recordings in Microsoft Search based on the meeting transcript. This feature is available to all users by default and makes it easier to find videos in Microsoft 365. You can access this …

Marlin DisplayNote Partnership Blog

Marlin Communications Partners With DisplayNote

We’re proud to announce our partnership with DisplayNote. This means we can now offer our clients DisplayNote solutions including Launcher, Montage & Broadcast, helping our clients to improve meeting experiences in the office.  Simplify Your Meeting Rooms with Launcher With DisplayNote Launcher, users have secure, easy access to apps, video calls and calendars on the meeting room screen. Launcher acts as an intelligent interface, removing the pain of meeting room set-up for IT administrators and …

What is Zoom One

What is Zoom One?

Zoom One is a brand new offering that brings together persistent chat, phone, meetings, whiteboard and more into a single, secure, scalable and easy-to-use package. Zoom One bundles everything needed to communicate and collaborate with internal and external teams. Have face-to-face interactions over video, place a call from your mobile device, brainstorm on a whiteboard, and send files over chat – all from a single solution. The intuitive user experience makes it easy to get …