Our regular monthly Microsoft Teams update for June. Last month’s release includes updates to the Microsoft Teams Phone Mobile, Teams Rooms and Devices & Teams Meetings. Microsoft Teams Phone Management of external call routing setting in Teams admin centre Administrators are now able to reduce distractions for users in their organisation. Within the Teams admin centre, administrators are able to set different routing settings for PSTN calls and VoIP calls from federated Teams users. They now …
In the ever-evolving world of mobile technology, the switch-off of 3G networks is now on the horizon. This transition will deliver improved efficiency and connectivity through advanced networks like 4G and 5G. From varied 3G switch-off timelines to device compatibility and provider communication, here are 5 things businesses need to know. 1. Embrace Enhanced Efficiency and Connectivity With the switch-off of 3G networks, businesses can look forward to improved efficiency and connectivity through the adoption …
With the rapid advancement of technology, businesses are faced with the challenge of selecting the most effective phone system. Enter cloud based VoIP phone systems – the game-changer in modern communication. VoIP (Voice over Internet Protocol) phone systems harness the capabilities of the Internet to transmit voice and data, surpassing traditional phone systems in numerous ways. From enhanced features to cost savings and scalability, VoIP phone systems redefine business communication. Discover how VoIP phone systems …
What is hosted telephony? Hosted telephony, also known as cloud-based telephony or cloud phone system, is a communication system that is hosted and managed by a service provider in the cloud. This means that businesses no longer need to maintain expensive on-premises equipment or worry about upgrades and maintenance. In this section, we’ll explore some of the key benefits of hosted telephony for businesses. The ISDN Switch-off The ISDN switch-off is a process by …
Marlin Communications has partnered with Spectralink, a leading provider of DECT, IP-DECT, and Wi-Fi phones. As a Spectralink partner, we provide clients with comprehensive and reliable mobility solutions that enhance communication, streamline workflows, and empower employees on the go. Who is Spectralink? Spectralink has been at the forefront of mobility innovation and technology for over 30 years, making them a trusted choice for partners and customers alike. Their commitment to excellence and passion for innovation …
Our regular monthly Microsoft Teams update for May. Last month’s release includes updates to the Microsoft Teams Phone, Teams Rooms and Devices, Teams Meetings & Teams Premium. Microsoft Teams Phone Change call queue and auto attendant greetings and announcements by authorised users For Teams Phone users that need to adapt to different environments, a manual adjustment to their call queue/auto attendant greetings and announcements is required. This is required more frequently than the typical IT helpdesk …
The Zoom Release Notes for May 2023 highlights new features across the Zoom platform, Zoom Phone, Zoom Events, Zoom Whiteboard & Zoom Contact Centre. Read on to find out more… Zoom Meeting Updates Continuous Meeting Chat file and images synchronisation Files and images shared during the meeting will synchronise with the dedicated group chat created for the meeting. This allows participants to access them after the meeting. In the same fashion, files and images shared …
We’re thrilled to be partnered with Clevertouch Technologies, a renowned technology provider specialising in digital ecosystem, interactive touch-screen displays and collaboration tools. Clevertouch’s interactive displays are highly acclaimed for their exceptional touch-screen capabilities, advanced software integration, and user-friendly interfaces. By incorporating Clevertouch’s cutting-edge technology into our portfolio, we can offer our clients immersive and intuitive communication experiences that foster seamless collaboration and drive productivity. Clevertouch – The Digital Ecosystem For Enterprise Business Clevertouch specialises in …
Our regular monthly Microsoft Teams update for April. Last month’s release includes updates to the Microsoft Teams Meetings, Phone, Mobile, newly certified devices and platform updates. Microsoft Teams Phone Federated group calling for GCCH and DoD Easily start a group Teams call with federated colleagues outside your organisation, including video and screen-sharing, all over an Internet connection without any PSTN usage charges. Meetings Automatic lowering of raised hand after speaking If you have raised your hand …
In 2025, the UK’s Public Switched Telephone Network (PSTN) switch-off will finally happen. This means that businesses that are still using the PSTN will need to make changes to their telecommunications infrastructure to ensure that they remain connected. In this blog, we will look at what the PSTN is, why it is being switched off, how to prepare for the switch-off and how Marlin Communications can help. What is the PSTN switch-off? The PSTN switch-off …
Microsoft has recently launched a new service called Operator Connect, a new operator-managed service allowing businesses to directly enable PSTN calling from their existing carriers in Microsoft Teams. In this article, we’ll compare Operator Connect vs Direct Routing to better understand the benefits of each for different-sized businesses. What is Operator Connect? Operator Connect is an operator-managed service that brings PSTN calling to Teams. With Operator Connect, businesses can bring their own PSTN carrier (from …
Microsoft Teams has been widely adopted as the preferred communication solution for many businesses since the introduction of hybrid working. Call recording for Microsoft Teams allows businesses to capture and store all communication within Microsoft Teams. It solves a common challenge of hybrid working for managers who are struggling to oversee their teams’ performance and ensure compliance. This article will explore the benefits of using compliant call recording for Microsoft Teams and how it can …
Businesses need to meet the growing demand for efficient and convenient customer service. Zoom Contact Centre provides businesses with the tools they need to improve customer service, increase productivity, reduce costs, and improve flexibility. What is Zoom Contact Centre? Zoom Contact Centre is a cloud-based communication platform that allows businesses to interact with their customers through a variety of channels, including voice, video, chat, and email. The platform provides businesses with the tools they need …
Zoom is constantly evolving to improve a user’s experience. To help keep you up-to-date, we have summarised some key new features from Zoom release notes that were released to the Zoom platform up to December 2022. Download the latest version of the Zoom meeting desktop client to access all these features and more. Zoom Release Notes: Latest Product Announcements Introducing Zoom Mesh Zoom Mesh is a native, zero-click, zero-install, client-based Mesh (eCDN) solution for Zoom …
Our regular monthly Microsoft Teams update for February. Last month’s release includes updates to the Microsoft Teams Rooms on Android, Teams Phone, newly certified devices and integrations, and webinar feature updates. Meetings Paging on Video Gallery When in the Gallery view, and there are more videos than can be shown at once on the meeting stage, navigation controls now appear below the Video Gallery to see additional videos of the attendees. These controls can be used to …
Whether you’re working remotely, at the office or hybrid, Microsoft Teams enables your employees to do their best work from anywhere. Microsoft Teams keeps employees connected, productive and secure as they adapt to your chosen new way of working. Here are 10 tips to help you maximise productivity and collaboration across your team. 1) Stay Connected Stay up to date with your projects and with your team using a shared microsoft teams workspace that puts …
As technology continues to advance, business mobiles have become a fundamental aspect of modern business operations. The implementation of mobile devices within a company can provide a variety of benefits that can give a business a competitive edge in today’s marketplace. These benefits include increased productivity and flexibility, improved customer service, and enhanced communication. Flexibility is essential in today’s business environment and mobile technology enables it. By allowing employees to access data and complete work …
The way we do business has changed. There’s been a shift from providing in-person service to a greater reliance on call centres. Customer service representatives (CSRs) are now working in a hybrid capacity, manning phones in the office as well as from home. Transitioning to this new normal has been difficult for many organisations, but there are also opportunities for you to improve your service, strengthen customer relationships, boost your competitive advantage — and provide …
Our regular monthly Microsoft Teams update for the month of January. Last month’s release includes updates to the Microsoft Teams Rooms on Android, Microsoft Whiteboard, new certified devices, and platform and chat feature updates. Devices Microsoft Teams Rooms on Android—new touch and collaboration experiences The newly released Microsoft Teams Rooms on Android Update 3 includes many touch-enabled experiences to enhance the meeting and collaboration experience on touch-enabled devices. Continue reading for more information on these new …
In the world of hybrid working, organisations need to manage increasingly diversified IT ecosystems. IT support teams often rely on multiple tools to identify and resolve problems. But to be effective, they need a new approach — and a consolidated toolkit. Everyone understands the benefits of hybrid working. But the sudden introduction of hybrid working has made life much more complicated for IT support. Global research* by IDG commissioned by our solution partner GoTo reveals …
