Cloud Communications

Cloud Communications – A Business Guide

It’s inevitable that your traditional, trusted phone system will eventually show signs of age or weakness. Perhaps it isn’t flexible enough to keep up with the needs of your business as you add branch offices or move applications to the cloud, or is becoming unreliable with more dropped calls and degrading call quality. Cloud communications could be the answer. Reliability is key In fact, 17% of small businesses say that reliability is a key reason …

Company Growth Cloud

Leverage The Cloud Without Replacing Your Phone System

While more and more businesses have come to understand the advantages of the cloud and cloud-based telecommunications systems, it’s often hard to get around the fact that moving from an older solution costs money. That puts executives in a quandary: Do they put off the investment until it’s absolutely necessary and use their dollars for other initiatives, or upgrade their system now in order to take advantage of the flexibility, cost-effectiveness and power a cloud-based …

Euro Roaming

Mobile Roaming Charges Cut

How Charges Have Changed The cost of mobile phone calls in the eurozone has plummeted almost 90% since a sliding scale of charges came in almost ten years ago.In 2007, the first EU cap set the cost of calls at 33p a minute. And the price of sending a text has crashed by 77% from 9p when it was capped in 2009 to 2p today. Mobile roaming charges cut in EU Roaming Data typically caused …

ShoreTel Log

ShoreTel Connect Wins Product of the Year

On 22nd March 2016, ShoreTel Connect was announced winner of the 2016 Unified Communications Product of the Year Award by TMC, a global integrated media company. ShoreTel is the leading provider of brilliantly simple unified communications solutions and phone systems. ShoreTel’s Connect platform is a unique, single solution and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect is designed to simplify the way IT deploys, manages, …

ISDN SIP

The Death of ISDN; Welcome to the new world of IP integration

In the third quarter of BTs 2014/15 fiscal year, the BT group announced their regular market performance and results update. Within these market updates we normally receive news about what products are doing well and general plans for the future. This network update was no different, but in it was a startling announcement from the CEO of BT Group, Gavin Patterson, that BT are intending to migrate the existing traditional telephony base currently being served …

Anywhere Worker

Rise of the ‘Anywhere Worker’

So, what is an anywhere worker? Most of us have come across the term ‘anywhere worker’ now, referring to the current breed of employee who (thanks to modern technologies) can operate and collaborate from anywhere at any time on any device. Marlin Communications are pleased to provide solutions covering many of the facets involved in becoming an anywhere worker, which include: Mobile phone integration with UC platforms Business mobile voice and data airtime & hardware …

Consideration graphic

Top 7 things to consider when changing telephone system

Thinking of bringing your business telephone system up-to-date with the latest technology? You’ll be amazed with the technology now available for business telephone systems. Purchasing a new, or updating, your telephone system needn’t be complicated, but there are things you should think about before making a decision. With this in mind, I’ve compiled a list of the Top 7 things to consider when changing telephone system : Location and users Do you have single or multiple sites …

UC speech bubbles graphic

Top 5 reasons to upgrade from a phone system to a Unified Communications (UC) platform

What’s the difference between a PABX and a UC Platform? It’s funny, but the arrival of UC (Unified Communications) happened by stealth across the industry, creeping in piece by piece, one piece of functionality at a time, then a tipping point was reached and ‘wham’ UC was born.  It’s also safe to say that many people use their existing UC platform as a traditional PABX (Private Automatic Branch eXchange), even though there are many additional …

multi-channel

How To Design An Effective Multi-Channel Contact Centre Strategy

How do you choose the best channels for a multi-channel contact centre strategy? There has been a revolution in the way customers want to interact with businesses, causing a fundamental shift in customer behaviour.  You can no longer rely on customers dialling your number when they have a problem and talking to a customer service agent.  There are hundreds of ways they could contact you and they may well try several different methods to get …

Am I in the call

Top 5 Tips To Get The Most From Conference Calls

Conference calls can be one of the most valuable communication tools in business. Saving companies from unnecessary travel and redundant conversations, conference calls are an easy way to provide a big boost to productivity on a day-to-day basis–if everyone is paying attention, and is engaged and behaving appropriately. As pointed out in the hilarious video “A Conference Call in Real Life,” by comedy duo Tripp & Tyler, human behaviour can be the Achilles’ heel of …

Phone System Hacking prevention

How To Prevent Phone Hacking

A growing problem within the industry is that of unauthorised calls being made by third parties via “business communications”, a practice commonly referred to as “Hacking” or “Phreaking”. In this post we look at how to prevent phone hacking. The risk of phone hacking is low – however, these incidents can result in extremely high costs. In such cases many of the calls made are to Premium Rate and International numbers which are much more …

WiFi planner

Is Your Wireless Network Letting You Down?

It’s quite often the case that we upgrade our internet circuit, get great speeds but we don’t feel the benefit in our office mobile devices. Why is that? We previously touched on the importance of making sure you have a good quality, correctly programmed router, as this can make a world of difference to your internet speeds. The second most common factor for businesses not getting the most from their super-fast internet connection is a poor …

TDM to VoIP

Seven Steps For A Pain-Free Migration to VoIP

In today’s fast-paced business landscape, migrating to Voice over Internet Protocol (VoIP) is a strategic move for SMEs aiming to enhance their communication infrastructure. A seamless transition to VoIP can significantly improve efficiency, reduce costs, and elevate your business’s overall connectivity. To ensure a pain-free migration, follow these seven essential steps: 1. Thorough Assessment of Current Infrastructure Before embarking on the VoIP journey, conduct a comprehensive audit of your existing communication setup. Evaluate network capabilities, …

SJS Wallboard

Saving your clients from ‘good’ customer service……

Optymyse4 Dynamic Wallboards ‘Good’ customer service doesn’t quite cut it nowadays.  If you want to retain your customers and provide an enviable and successful service, only words like ’Excellent’ or ‘The Best’ should be used to describe the service you provide through your contact center. We understand the challenges that contact center managers, supervisors and agents all face and can help rid you of just ‘good’. In conjunction with our Contact Center Solutions (such as ShoreTel …

Data Networking and Hosting

Speed up your connectivity What used to be two separate disciplines, Telecoms and IT are merging to become one. With a foot in both telecoms and IT camps, Marlin Communications is ideally positioned to offer clients expert advice and a choice of solutions for your data networking and hosted VoIP requirements. From hardware & software to network security and health-checks, Marlin works with clients to understand how their businesses work, then making informed recommendations on …