BUSINESS BLOG

So, what is an anywhere worker? Most of us have come across the term ‘anywhere worker’ now, referring to the current breed of employee who (thanks to modern technologies) can operate and collaborate from anywhere at any time on any device. Marlin Communications are pleased to provide solutions covering many of the facets involved in becoming an anywhere worker, which include: Mobile phone integration with UC platforms Business mobile voice and data airtime & hardware …

Thinking of bringing your business telephone system up-to-date with the latest technology? You’ll be amazed with the technology now available for business telephone systems. Purchasing a new, or updating, your telephone system needn’t be complicated, but there are things you should think about before making a decision. With this in mind, I’ve compiled a list of the Top 7 things to consider when changing telephone system : Location and users Do you have single or multiple sites …

What’s the difference between a PABX and a UC Platform? It’s funny, but the arrival of UC (Unified Communications) happened by stealth across the industry, creeping in piece by piece, one piece of functionality at a time, then a tipping point was reached and ‘wham’ UC was born.  It’s also safe to say that many people use their existing UC platform as a traditional PABX (Private Automatic Branch eXchange), even though there are many additional …

Conference calls can be one of the most valuable communication tools in business. Saving companies from unnecessary travel and redundant conversations, conference calls are an easy way to provide a big boost to productivity on a day-to-day basis–if everyone is paying attention, and is engaged and behaving appropriately. As pointed out in the hilarious video “A Conference Call in Real Life,” by comedy duo Tripp & Tyler, human behaviour can be the Achilles’ heel of …

A growing problem within the industry is that of unauthorised calls being made by third parties via “business communications”, a practice commonly referred to as “Hacking” or “Phreaking”. In this post we look at how to prevent phone hacking. The risk of phone hacking is low – however, these incidents can result in extremely high costs. In such cases many of the calls made are to Premium Rate and International numbers which are much more …

It’s quite often the case that we upgrade our internet circuit, get great speeds but we don’t feel the benefit in our office mobile devices. Why is that? We previously touched on the importance of making sure you have a good quality, correctly programmed router, as this can make a world of difference to your internet speeds. The second most common factor for businesses not getting the most from their super-fast internet connection is a poor …

Optymyse4 Dynamic Wallboards ‘Good’ customer service doesn’t quite cut it nowadays.  If you want to retain your customers and provide an enviable and successful service, only words like ’Excellent’ or ‘The Best’ should be used to describe the service you provide through your contact center. We understand the challenges that contact center managers, supervisors and agents all face and can help rid you of just ‘good’. In conjunction with our Contact Center Solutions (such as ShoreTel …