The Challenge: Navigating the Hybrid Work Landscape
Seddons Law recently moved into new offices, adopting a hybrid working model to offer their staff flexibility and improve productivity. However, their outdated telephony systems became a significant hurdle.
The team also faced challenges in managing meeting outputs effectively, including transcription and sharing of key discussions. The firm needed a solution that would integrate with their existing workflows while meeting the expectations of a growing, dynamic workforce
“Hybrid working demanded a significant shift in how we communicate and collaborate. Our previous systems simply weren’t equipped to handle the level of flexibility we needed to operate effectively.”
– James Temple, Chief Operating Officer
The firm’s challenges included:
- Outdated telephony systems that limited hybrid work capabilities.
- Inefficient methods for capturing and sharing meeting outputs.
- The need for a solution that integrated seamlessly into their workflows.
- Ensuring scalability for a growing workforce.
The Solution: Microsoft Teams Telephony and Meeting Insights
To address these challenges, Marlin Communications implemented a tailored solution, integrating Microsoft Teams Telephony and Audiocodes Meeting Insights, an AI-powered tool for meeting transcription, summary, and sharing.
This deployment replaced the outdated phone system with a unified platform that combined calls, meetings, and messaging, enabling effortless communication from any location. Meeting Insights further enhanced efficiency by automating post-meeting tasks such as transcription and summarisation, saving valuable time and ensuring important details were captured and accessible.
Key elements of the deployment included:
- Needs Analysis: A deep dive into the firm’s requirements to ensure the solution aligned with their goals.
- Seamless Integration: Migration to Microsoft Teams was carried out without disrupting operations.
- Training and Support: Tailored sessions equipped staff with the knowledge to leverage the tools effectively, supported by ongoing assistance.
The Results: A Modern, Scalable Framework for Growth
The bespoke solution delivered tangible, measurable benefits across multiple areas:
- Unified Collaboration: The firm’s communication processes were transformed, allowing seamless internal and external collaboration.
- Time Savings: Automated transcription and summary tools freed up significant time, enabling staff to focus on strategic activities.
- Scalability: The system is robust enough to scale with the firm’s growth, supporting future expansions.
- Improved Productivity and Satisfaction: Employees reported enhanced productivity and satisfaction with the intuitive, flexible tools.
“Having good technology and telephony systems has been absolutely key to embracing hybrid working and supporting our growth objectives. The deployment by Marlin Communications has exceeded our expectations in every way.”
– James Temple, Chief Operating Officer
Why This Matters: A Case for Bespoke Solutions
Seddons’ success highlights the value of tailored solutions in adapting to modern business needs. For organisations navigating the complexities of hybrid work, investing in scalable, user-friendly technology is critical. With the right solutions partner and tools, businesses can transform challenges into opportunities, driving productivity, satisfaction, and growth.
If your organisation is facing similar challenges, we hope this case study will inspire action. With bespoke solutions like Microsoft Teams Telephony and Meeting Insights, you can reimagine collaboration and set your business up for success in the hybrid work era.
To get started, call us on 0800 032 8274 and speak to a Solutions Consultant.
About Marlin Communications
Marlin Communications is an award-winning, single-source provider of business communications & collaboration solutions including voice, data, mobile, video, network security and contact centre technology for businesses of 50 – 5,000 staff.
We operate throughout the UK – with global reach – and our own, on-premises, 1,000 ft² Technology Suite at our Bath office, where we host regular events and showcase technology solutions for our clients. Contact us for your free comms audit or product demo.
Marlin Communications is ISO 27001 certified by BSI under certificate number IS795313.
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