The Zoomtopia 2024 event is big news for Zoom Virtual Agent. Starting in December, it will handle multiple customer questions in one go. It will also keep up with changes in what customers want during a chat session. Zoom is also working on an AI Virtual Voice Agent for voice chats. This will make digital conversations smoother. Businesses will get better at handling complex talks on their own, making customer service even better. Key Takeaways …
