Zoom Up Partner Program: Zoom Recognises Our Commitment To Connection

We’re proud to share some big news regarding the Zoom Up Partner program.

Marlin Communications has been named one of the first Zoom Channel Partners to join the new Zoom Up Services Program, achieving Partner Delivered Deployment Certification for Zoom Customer Experience (ZCX).

This milestone recognises our deep technical capability, trusted partnership with Zoom, and proven record of delivering transformational customer experience solutions across sectors such as legal, finance, and professional services.

With over 70 individual Zoom competencies across our in-house team, we bring the skills, insight and experience to help clients design, deploy, and optimise complex Zoom solutions – from contact centre modernisation to intelligent automation.

What the Zoom Up Partner Services Program means

Unveiled in early 2025, the new Zoom Up Services Program empowers accredited partners to deliver world-class post-sales services, including deployment, customer success, support, and managed services.

By earning the Partner Delivered Deployment Certification for ZCX, Marlin Communications is officially authorised by Zoom to deliver deployment and enablement services for:

• Zoom Contact Centre
• Zoom Virtual Agent
• Zoom Quality Management
• Zoom Workforce Management

This means we can now extend Zoom’s own delivery capabilities – giving customers faster access to expertise, smoother implementation, and a more unified customer experience.

Experience you can see for yourself

We don’t just talk about Zoom – we show it.

Our dedicated in-house demo environment lets clients experience Zoom CX solutions in action before rollout. From proof-of-concept sessions to live demonstrations, we help you visualise how modern communication can work inside your organisation.

Every deployment we deliver benefits from:

• Direct collaboration with Zoom’s product and engineering teams
• Certified technical specialists across the full CX portfolio
• Integration expertise with Microsoft 365, Dynamics 365 and CRM systems
• A service model focused on user adoption, optimisation and long-term success

What this means for our customers

For our clients, this Zoom Up Partner certification strengthens what already makes Marlin Communications different:

• Faster, expert deployment of advanced Zoom CX capabilities
• Enhanced access to feature updates and escalations
• Trusted delivery aligned with Zoom’s own standards and methodologies
• Confidence that your partner is not only trained – but certified, experienced and recognised by Zoom themselves

So, whether you’re exploring Zoom Contact Centre, integrating customer interactions into your business systems, or simply improving the way your teams connect – choose a trusted partner who can help you get it right first time.

Looking ahead

This recognition is an exciting milestone – but it’s not the destination. We’ll keep investing in our people, expanding our expertise, and helping organisations reimagine what great communication looks like.

If you’d like to see how Zoom could transform your business, book a live demo with our team – and experience the difference first-hand.

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