GoTo
Make every client conversation easier to manage.
Give clients fast, consistent access to the right person, wherever your teams are working. GoTo Connect brings business telephony, meetings, messaging and customer engagement into one easy-to-manage platform, with practical AI that helps your firm answer more enquiries, reduce routine admin and learn from every interaction.
Marlin designs, deploys and supports GoTo Connect around the way your firm works, from reception and client-service teams to fee earners, partners and multi-site operation
GoTo Connect Phone System
- Call and collaborate from a desk phone, desktop application or mobile device
- Configure numbers, users, call flows and routing through one administration experience
- Add AI Receptionist for 24/7 call handling, intelligent routing and caller-detail capture
GoTo Connect Customer Experience
Bring every client conversation into one place.
- Manage voice, SMS, web chat and supported social messaging through a unified inbox
- Use call summaries, transcriptions, sentiment and topic detection to understand interactions faster
- Track volumes, missed contacts and team performance with live dashboards and reporting
GoTo CX Complete
A complete communications and client-experience platform for growing firms.
CX Complete combines the full GoTo Connect phone system with advanced customer-experience tools in one AI-powered platform. It is designed for firms that need stronger routing, clearer performance insight and a consistent client journey across every team and office.
- Use intelligent, dynamic routing to connect enquiries with the right person sooner
- Give leaders visibility through advanced reporting, performance analytics and sentiment trends
- Support out-of-hours callers with a 24/7 virtual assistant that answers calls and captures details
- Data-driven insights
- Unified administration
Built-in webinar capabilities also support client briefings, thought-leadership events and virtual training without adding another disconnected platform.
Practical AI for GoTo Connect
Useful AI that saves time and improves service.
GoTo's AI is built into everyday communications workflows, helping your people do more without adding another complex system. It can take care of repetitive work, surface useful insight and help teams respond with better context.
- AI Receptionist answers routine enquiries, routes calls and captures information around the clock
- Call and meeting summaries reduce note-taking and support faster, better-informed follow-up
- Transcription, sentiment and topic detection help managers identify service issues and coaching opportunities
- Messaging Assistant helps teams prepare faster, more relevant SMS responses, while Admin GoPilot helps administrators find answers and manage the platform
"Professional services firms cannot afford for valuable client enquiries to disappear into voicemail, disconnected systems or manual follow-up. GoTo Connect brings those interactions together, while Marlin makes the technology fit the way your teams actually work."
Why Choose Marlin?
Marlin Communications is a GoTo Advantage Partner with the competencies to sell all GoTo products.
In 2025, Marlin Communications was recognised as 'Rising Star' Partner by GoTo.
Choosing the platform is only part of the decision. Marlin helps you shape GoTo Connect around your firm's offices, people, client journeys and existing technology, then provides the implementation, training and support needed to make it work in practice.
As a GoTo Advantage Partner, Marlin combines direct product expertise with an in-house team of engineers and support professionals. We can help you plan number migration, reception and out-of-hours flows, user adoption, reporting and future CX development, with one accountable partner throughout.
Our commitment to exceeding expectations is reflected in our service performance:
- 94% of support requests handled within 10% of the allotted response time
- 100% SLA performance against client agreement
- 24/7/365 support available
- Installation and support engineers across the UK
Strategic international support partnerships for firms with a wider footprint
See how GoTo Connect could work for your firm
Explore how GoTo Connect could improve client access, reduce manual follow-up
and give your firm clearer visibility of every conversation.
Book a 15-minute discovery call with a Marlin communications specialist,
call 0800 032 8274 or complete the form below.
Read More About GoTo
Email us at
[email protected]
or use our contact form.
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