Voice Communications
Effortless Calls and Limitless Possibilities
Future-proof voice telephony systems with clear audio, key integrations and customisable features. All with contracts that suit your business needs. Built for enterprises to scale.
Phone Systems
Enterprise telephony solutions that future-proof your business communications
Call Recording
Record, manage & analyse calls with cloud-based tools
Contact Centre
Track & manage all customer interactions with UC integrated solutions
UCaaS
VoIP phone systems from leading UC partners including Microsoft Teams and Zoom
Lines & Calls
Manage calls efficiently with advanced features not included on your PBX
Reporting
Advanced call reporting tools that deliver business critical insights
Business Phone Systems
Enterprise telephony solutions to keep your business connected. In the cloud or on-premise, get the control to flex and scale with the demands of your business.
Key Solution Benefits
-Cloud-based/VoIP systems – public & private
- Hybrid systems
- On-premise systems
- Advanced features including
- Call recording
- SIP trunking
- Call routing
- Music on hold
- High quality handset and headset devices
Compliant Call Recording
Record, manage & analyse everything with our secure, cloud-based suite of tools that keep your business up-to-date with all regulatory compliance requirements.
Key Solution Benefits
- Compliance with Dodd-Frank, FCA, GDPR, HIPAA, MiFID II and PCI DSSIP
- Audio & screen recording
- Train staff using playlists and listen in on live calls
- Review customer sentiment and compliance risks
- Store your recordings onsite or in the cloud
- Integrations with Microsoft, Avaya, Mitel, Gamma and more
Contact Centre
Integrated inbound, outbound, blended or omnichannel contact centre solutions that deliver consistent experiences for customers & real-time collaboration for users.
Key Solution Benefits
- Inbound, outbound, blended or omnichannel
- Popular UC integrations including Microsoft Teams
- Intelligent call management
- AI-driven live chat
- Call Recording & monitoring
- Outbound dialling
- Deep reporting & rich analytics
- Powerful integrations for CRM, ticketing, phone directories
UCaaS
Maximise the value of unified communications with a VoIP phone system from partners such as Microsoft Teams, Zoom, 3CX, GoTo, Mitel and more.
Key Solution Benefits
- Save up to 50% on line rental
- Integrate with your existing systems & software
- Future-proof solutions
- Utilise existing legacy hardware
Lines & Calls
Manage calls efficiently with advanced features not included on your PBX including, call routing, SIP trunking, international numbers and disaster recovery.
Key Solution Benefits
- Inbound call routing solutions that streamline calls
- Cut costs by 50% with enterprise-grade SIP Trunks
- Global SIP trunk coverage
- International numbers
- Disaster Recovery
- Music/Messaging-on-Hold
Reporting & Analytics
Customisable call monitoring and reporting tools that track performance and provide rich insights for business-critical decisions.
Key Solution Benefits
- KPI dashboarding & trend monitors
- Customised reporting
- Real-time analytics & actions
- Live listening
- “Lost call” reporting & alarm triggers
- Security policies
- Integrations with Microsoft, Avaya, Mitel, Gamma and more
Business Continuity
Robust, effective built-in safeguards that ensure your business stays connected and productive.
Key Solution Benefits
- Redundant network – multiple paths for traffic to flow
- Geographic diversity of data centres
- Automatic failover
- Multiple layers of security
- 24/7 support available
"Helping us implement Microsoft Teams to replace our phone system has easily been the smoothest IT deployment we have experienced at Old Mill."
Our Voice Partners
Why Choose Marlin Communications?
At Marlin Communications the relationship with our customers and partners takes centre-stage.
With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.
'To Exceed Expectations' is our founding principle. It's reflected in our SLA performance statistics:
- 94% of support requests handled within 10% of allotted response time
- 100% SLA performance record against client agreement
- 24/7/365 support available
- Installation and Support engineers across the UK
- Strategic international support partnerships across the globe
Find out more about our Voice Solutions
To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below
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