Contact Centre
AI Support
Deliver Intelligent Support & Boost Productivity With Contact Centre AI
Contact Centre AI-powered solutions that provide quick, 24/7, personalised agent support to increase first-time call resolution and improve customer satisfaction.
Agent Assist
Improve agent efficiency with AI-powered chat that provides relevant information for each customer interaction.
Improve First-Time Resolution: Agents get access to relevant information instantly, without delay.
Personalised Interactions: AI customer data analysis provides agents with insights into customer preferences.
Increased Agent Productivity: AI-powered prompts reduce handling times and improve overall productivity.
Better Training & Onboarding: AI assists in onboarding new agents with simplified training processes.
Self Service
Improve your CSAT score with 24/7 self-service that puts the customer in control.
Intelligent Virtual Agent: Customers can serve themselves using speech-enabled IVA or visual IVR from their mobile device.
24/7 Support: Always-on self-service portals give customers the flexibility to get support when it suits them.
Scalable: Easily scale to accommodate growing demands without increasing Contact Centre headcount.
Rich-Insights: Gather information about customer interactions to make more informed business decisions.
"Marlin has been a trusted and valued partner for Stone King over a number of years and their advice, professionalism and support has been invaluable."
Our Contact Centre Partners
Why Choose Marlin Communications?
At Marlin Communications the relationship with our customers and partners takes centre-stage in our business.
With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.
'To Exceed Expectations' is our founding principle. It's reflected in our SLA performance statistics:
- 94% of support requests handled within 10% of allotted response time
- 100% SLA performance record against client agreement
- 24/7/365 support available
- Installation and Support engineers across the UK
- Strategic international support partnerships across the globe
Talk To An Expert
To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below
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