Ensure your agents hear and are heard clearly from anywhere in the world, with high-quality audio.

Key Solution Benefits

• Carrier-grade voice service for clear communications
• High quality calls with agents working from the office or from home
• Soft phones from leading platforms including Microsoft Teams & Zoom
• Headsets, handsets and accessories with the latest noise-cancelling technology

See what your customer sees - diagnose and resolve problems faster and on the first call.

Key Solution Benefits

• Customers can use their mobile device to share what they see
• Agents can annotate the live video feed to resolve problems quicker
• Customers build stronger trust with the brand with a personal face-to-face experience

Seamless omnichannel contact centre experiences with integrated and intelligent email solutions.

Key Solution Benefits

• Intelligent routing that identifies issues and sentiment and then routes to the most appropriate agent
• Integrate seamlessly with your CRM and other business systems so agents can access information easily
  
• Supervisors can monitor email response times and help when needed
  
• Capture and respond to emails from traditional email clients as well as web and mobile forms
  

Let customers contact you when they want to with AI-powered Live Chat.

Key Solution Benefits

• Reduce wait times and improve customer experience with instant support
• Integrate with your CRM system and gather valuable data
• Improve agent productivity with a single interface, assisted responses and next-best-action recommendations

Improve customer satisfaction and reduce the volume of calls with texts that allow customers to respond and engage when convenient.

Key Solution Benefits

• Automate appointment notifications
• Resolve simple issues with a text message
• Let customers escalate to a live agent when needed
• Send follow-up texts with a survey to gather feedback

Remove the frustration of waiting on hold, give customers real-time customer service from their mobile phone.

Key Solution Benefits

• Visual IVR that’s faster and easier to use for customers
• Customers see estimated wait time, callback and texting options
• Gather valuable data with real-time customer surveys