VOICE COMMUNICATIONS
Lines & Calls
Lines & Call Management
Manage calls efficiently with advanced features not included on your PBX including, call routing, SIP trunking, international numbers and disaster recovery.
SIP Trunking
Save up to 50% on your phone bills with fully encrypted SIP trunks and business continuity built-in to keep you connected. Global coverage and international numbers helps you scale when you need to.
Key Solution Benefits
- Cut costs on calls and line rental
- Business continuity built in
- Global SIP coverage & International numbers
- Future-proof technology
- Enterprise-grade voice & internet convergence
- Line & PBX estate rationalisation
Call Routing
Advanced inbound call routing solutions that help you streamline incoming calls and ensure they’re routed to the right person or department. Easy to set up and manage, with advanced analytics and reporting tools.
Key Solution Benefits
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Customisable routing rules
- Priority-based routing
- Multi-channel routing
- Real-time monitoring and reporting
Music-on-Hold
Professional on-hold music that improves customer experiences by reducing perceived waiting times, informs callers with relevant information and reinforces your brand identity.
Key Benefit Solutions
- Inform callers about services
- Answer frequently asked questions
- Upsell products while customers wait
- Professional voice actors with regional dialects
"Helping us implement Microsoft Teams to replace our phone system has easily been the smoothest IT deployment we have experienced at Old Mill."
Our voice Partners
Why Choose Marlin Communications?
At Marlin Communications the relationship with our customers and partners takes centre-stage in our business.
With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.
'To Exceed Expectations' is our founding principle. It's reflected in our SLA performance statistics:
- 94% of support requests handled within 10% of allotted response time
- 100% SLA performance record against client agreement
- 24/7/365 support available
- Installation and Support engineers across the UK
- Strategic international support partnerships across the globe
Get In Contact
To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below
Email us at
[email protected]
or use our contact form.
PHONE
Call one of experts now on
0800 032 8274
We're standing by to help you.
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