MICROSOFT TEAMS
Reporting
Microsoft Teams Reporting
Customised & advanced reporting & analytics that drives productivity & delivers business critical information through a simple user interface.
Call Reporting
An easy-to-use, adaptable and robust reporting & analytics tool that helps you make the most of your investment in Microsoft Teams phone with configurable dashboards & monitors.
Key Benefit Solutions
- Advanced reporting & analytics
- Real-time reporting & wallboards
- Call queue & auto attendant manager
- Centralised DDI range manager
- License allocation & usage metrics
- User defined reporting
- Device management
Mobile Reporting
Advanced reporting & analytics tools for Microsoft Teams on mobile devices that help your organisation gain deeper insights into behaviour, improve collaboration and optimise resources.
Key Benefit Solutions
- User adoption and engagement metrics
- Usage trends and patterns
- Performance metrics
- Security and compliance reporting
- Customised dashboards
- Usage forecasting
- Alerts and notifications
- Cost management insights
Contact Centre Reporting
Real-time and historical Teams contact centre insights into call volumes, agent performance, and customer interactions, enabling data-driven decisions and enhanced customer service management.
Key Benefit Solutions
- Real time and historical reporting
- End to end reporting (inc. transfers to back office)
- Key metrics like wait time, agent availability, CSAT score & more
- Customised dashboards
- Agent performance tracking
- Multichannel analytics
- Speech analytics
- Compliance & security analytics
Meeting Room Reporting
Optimise the meeting room experience with a cloud-based reporting solution that proactively monitors & updates MTR devices & peripherals, reducing the need for last-minute IT support.
Key Benefit Solutions
- Software-enabled management of end points
- Real-time monitoring & management of MTR devices
- Problem detection & resolution
- Automated meeting application and updates
- Rich insights & analytics
- View incident logs
- View MTR device endpoints
"We’ve dealt with a lot of different suppliers in the IT marketplace and when you find one that you get on with, generally you do tend to stay with them. They’re probably our best supplier."
Our Microsoft Partners
Why Choose Marlin Communications?
At Marlin Communications the relationship with our customers and partners takes centre-stage in our business.
With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.
'To Exceed Expectations' is our founding principle. It's reflected in our SLA performance statistics:
- 94% of support requests handled within 10% of allotted response time
- 100% SLA performance record against client agreement
- 24/7/365 support available
- Installation and Support engineers across the UK
- Strategic international support partnerships across the globe
Get In Contact
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call us free on 0800 032 8274 or fill out the callback form below
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