MICROSOFT TEAMS

Reporting


Microsoft Teams

Microsoft Teams Reporting


Customised & advanced reporting & analytics that drives productivity & delivers business critical information through a simple user interface.

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Man on Phone - Microsoft Teams Contact Centre
People in a meeting

Call Reporting


An easy-to-use, adaptable and robust reporting & analytics tool that helps you make the most of your investment in Microsoft Teams phone with configurable dashboards & monitors.

Key Benefit Solutions
- Advanced reporting & analytics
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Real-time reporting & wallboards
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Call queue & auto attendant manager
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Centralised DDI range manager
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License allocation & usage metrics
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User defined reporting
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Device management


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Mobile Reporting


Advanced reporting & analytics tools for Microsoft Teams on mobile devices that help your organisation gain deeper insights into behaviour, improve collaboration and optimise resources.

Key Benefit Solutions
- User adoption and engagement metrics
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Usage trends and patterns
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Performance metrics
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Security and compliance reporting
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Customised dashboards
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Usage forecasting
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Alerts and notifications
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Cost management insights


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Microsoft Teams Mobile Reporting
Microsoft Teams Contact Centre Reporting

Contact Centre Reporting


Real-time and historical Teams contact centre insights into call volumes, agent performance, and customer interactions, enabling data-driven decisions and enhanced customer service management.

Key Benefit Solutions
- Real time and historical reporting
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End to end reporting (inc. transfers to back office)
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Key metrics like wait time, agent availability, CSAT score & more
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Customised dashboards
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Agent performance tracking
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Multichannel analytics
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Speech analytics
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Compliance & security analytics


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Meeting Room Reporting

Optimise the meeting room experience with a cloud-based reporting solution that proactively monitors & updates MTR devices & peripherals, reducing the need for last-minute IT support.

Key Benefit Solutions
- Software-enabled management of end points
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Real-time monitoring & management of MTR devices
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Problem detection & resolution
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Automated meeting application and updates
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Rich insights & analytics
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View incident logs
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View MTR device endpoints


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People in Meeting room - Microsoft Teams Rooms Reporting
"We’ve dealt with a lot of different suppliers in the IT marketplace and when you find one that you get on with, generally you do tend to stay with them. They’re probably our best supplier." 
INFRASTRUCTURE MANAGER, HOBART UK

Our Microsoft Partners


Why Choose Marlin Communications?


At Marlin Communications the relationship with our customers and partners takes centre-stage in our business. 

With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.

'To Exceed Expectations' is our founding principle.  It's reflected in our SLA performance statistics:

  • 94% of support requests handled within 10% of allotted response time
  • 100% SLA performance record against client agreement
  • 24/7/365 support available
  • Installation and Support engineers across the UK
  • Strategic international support partnerships across the globe

Get In Contact 

To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below

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