In the years preceding COVID-19, legal firms had started to embrace agile working to meet changing demands within the marketplace. Then in 2020, the remote-working ‘experiment’ saw all legal firms rushing to acquire the new technology that would provide business continuity. With client communication and confidentiality a vital part of any law firm’s service offering, how have legal firms adapted to this new way of working and what challenges still lie ahead? Join Us For …
Music on Hold allows you to create customised on-hold messages that help retain callers, create up-sell opportunities and present a professional and consistent brand identity. Click here to create the perfect on-hold experience for your customers right now or read on for more information. What Is Music On Hold? The original purpose of on-hold music was to signal to a caller that they were still connected and waiting in a queue. Over the last 15 …
SoGEA is an acronym for Single Order Generic Ethernet Access. It is a new broadband connectivity product that enables users to purchase a broadband connection without a phone line (voice service). The great ISDN switch-off is due in 2025. Many businesses have already switched to a VoIP telephony solution, but an estimated 2 million are still using ISDN. SoGEA is a next-generation connectivity solution that promises quicker and easier installation, faster connection speeds, increased reliability and reduced cost. …
Join us for a lively discussion on hybrid working and how to future-proof video meetings. Please register here to view the webinar on-demand. The Great Remote Working Experiment The great remote working experiment has taught us many important lessons over the last 12 months. For example: the importance of simplicity, ease of use, high-quality audio and video, and the value of creating rewarding human connections with our colleagues. As businesses start to look forward to …
Leading provider of unified communications & collaboration systems, Marlin Communications, is a lead business sponsor for a new report that will analyse the future of innovation and technology in the legal sector and provide recommendations for how the West of England can continue to grow its competitive advantage in LegalTech. Commissioned by the Bristol Law Society, the West of England Combined Authority (WECA) and Bristol+BathLegalTech, the report conducts a comprehensive analysis of the region’s strengths …
In this post, we look at how the HDL300 microphone and soundbar from Nureva® solves the issue of poor conferencing audio in socially distanced meeting rooms. The Post-COVID-19 Workplace In the post COVID-19 workplace, we all need to strike the right balance between conducting “business-as-usual” and continuing to adopt social distancing. This presents particular challenges when it comes to meeting rooms as they are, by definition, designed to enclose groups of people in a space …
With the continued high take-up rates of Microsoft Teams, many businesses are deploying Microsoft Teams as a replacement for their existing PBX/UC platform, or as successor to Skype for Business. However, Microsoft’s own call tariffs and services look relatively expensive and there are concerns about being able to smoothly transfer existing numbers across from existing phone service providers, so businesses need to find the best way to handle the transition. Direct Routing provides the answer …
This month could be the perfect time to plan an upgrade to your business communications. Throughout October, we’re offering a free consultation with one of business communications experts. EXAMPLE: Microsoft Teams Many organisations are integrating Microsoft Teams with their existing phone system to deliver all the collaboration features that Teams has to offer whilst maintaining the the features the business relies on. During the call, we’ll cover: current telephony system future communications strategy how Microsoft …
Microsoft Teams has a business calling option, but it’s not as reliable, flexible or cost-effective as many of the phone solutions that businesses are used to. Working with our technology partner AudioCodes, we can offer your business a fully featured, unified communications solution with Microsoft Teams at its core. AudioCodes Live for Microsoft Teams is a fully managed voice service for Microsoft Teams that enhances workplace productivity, without placing additional burden on busy IT organisations. …
We recently took part in an online Business Surgery event entitled ‘Technology And The post-Lockdown Workplace’, hosted by Greg Ingham of MediaClash with panellists Brad Snow & William Wood from Marlin Communications. During the webinar, we discussed how the rapid shift to remote working will impact the use of office workspace and how technology can help to overcome the many issues associated with a return to the office. The full recording is available below and on our …
In this article, we look at how the rapid shift to remote working has influenced the use of office workspaces and how workplace management technology can help to overcome the issues associated with a return to the office. Twitter CEO Jack Dorsey recently emailed all employees and told them they’d be allowed to work from home permanently, even after the coronavirus pandemic lockdown passes. Barclays boss Jes Staley has said: ‘big offices might be a …
Coronavirus won’t just change the way we work today, it will have a far larger and longer term impact. As governments around the world start to talk about easing lockdown restrictions, many organisations have already started to question their everyday working practices. Our partner StarLeaf has teamed up with The Times in a special Remote Working report to help guide business leaders. Download the Special Report here >> “The digital economy, coupled with the coronavirus …
What to look for in a video conferencing provider. UPDATE: this webinar took place on Tuesday 12th May 2020. Click the image below to view the recording. In this short webinar we review the important security challenges relating to video meetings software. With so many of us now working from home, video conferencing has become a must-have tool for organisations and people everywhere. Rapid adoption has made us all video meeting experts but has also …
Are you considering moving your business communications to a private hosted cloud solution? Well, you’re not alone. The sector has shown tremendous growth of 25% year-on-year. In fact, according to a study by Synergy Research Group, businesses spent more on cloud infrastructure services last year than on data-centre hardware and software. The same report described cloud technology adoption as accelerating from “0 to 100 in ten years.” Private Cloud vs Public Cloud – What’s The …
Many customers have shared their experiences with us over the last few weeks as we all aim for BAU (business as usual). These experiences have tended to fall into 3 distinct phases. Phase 1 During the first two weeks of the lockdown, business leaders were under immense pressure to put solutions in place to allow staff to work from home. Typically, these solutions were quickly cobbled together using a combination of messaging apps e.g. WhatsApp, …
So here we are. Teams all over the country are working from home and video meetings are the new normal. Just a few short weeks ago, introducing this level of change to your business might have been a terrifying prospect. But, if you’ve pulled it off, take a moment to congratulate yourself! (If you’re not quite there yet, and need a little advice or support, we’re here to help. Just click here to fix a time …
Organisations and businesses across the globe are facing new challenges in securely and quickly connecting work-from-home employees. This new reality is causing unexpected increases in the numbers of mobile workers and many organisations simply don’t have enough VPN licenses to accommodate the increase of users. Our partner SonicWall is offering remote access products and services to both new and existing customers with deeply discounted rates. Work from Home Securely: Enterprise Is your remote workforce expanding …
Over the last few months, StarLeaf has been putting the finishing touches to its new video conferencing products, features and upgrades. Whether it’s seamless integration with your existing technology stack, or joining any meeting through an intuitive experience, StarLeaf is making it even easier for you to get simple and reliable video collaboration that fits in with the way you work. Here are the key features of the latest release. StarLeaf Huddle: available to pre-order …
“We are in uncharted territory” said the World Health Organisation not long ago. Events are unfolding rapidly. As you read this, the business landscape (as well as everything else) is likely very different than at the time of writing. As businesses learn that they can leverage technology much more effectively to operate remotely, with far fewer face-to-face meetings and less travel, many are predicting that the impact of Covid-19 will bring permanent change to working practices. Once …
Coronavirus. Businesses are being encouraged to allow staff to work from home and adopt video conferencing as an alternative to face-to-face meetings. This week, Boris Johnson released the Government’s 28-page Coronavirus ‘battle plan’ and the WHO announced: “We are in uncharted territory”. Among other measures, the plan will put the Army on standby, stockpile medical supplies, offer tax mitigation for businesses, restrict police investigations to serious crime and encourage working from home. Current advice to businesses …
