ZOOM

Contact Centre


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Zoom Contact Centre


Zoom Contact Centre is an omnichannel contact centre solution that helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty. It's video optimised for high-touch engagements and integrated with the familiar Zoom experience.

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Woman on phone call - Zoom Contact Centre

Why Zoom Contact Centre?

Woman on Zoom Contact Centre Call

Simple Agent & Supervisor Experiences


For all Zoom Contact Centre agents and supervisors, the call handling experience is part of the same Zoom client.

Bringing Contact Centre functionality into Zoom helps simplify the agent experience, empowering agents to be more productive, while connecting and collaborating with colleagues.

Supervisors see all live engagements and engagements in queue, providing up-to-date information across channels.


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Built for Flexibility


Get started easily using drag and drop in the visual IVR designer.

Organise your agent skills with proficiencies, design your queues, and manage your analytics to measure outcomes and drive improvement.

Real-time and historical analytics include average service level, handling time, waiting time, and wrap up time by channel.

You will also see completed calls vs. abandoned, as well as missed.


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Woman using Zoom Contact Centre
Man calling Zoom Contact Centre

Integrate into existing Experiences


End customers can start the conversation from the digital channel of their choice: website, application or even a phone call and add video if needed.

This helps organisations of all types have meaningful conversations with their customers in the right context and at the right time.

Zoom Contact Centre can also be provisioned with traditional voice phone numbers and supports IVR numbers.


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Our Partners



Why Choose Marlin Communications?


At Marlin Communications the relationship with our customers and partners takes centre-stage in our business. 

With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.

'To Exceed Expectations' is our founding principle.  It's reflected in our SLA performance statistics:

  • 94% of support requests handled within 10% of allotted response time
  • 100% SLA performance record against client agreement
  • 24/7/365 support available
  • Installation and Support engineers across the UK
  • Strategic international support partnerships across the globe

Get In Contact

To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below

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