For all Zoom Contact Centre agents and supervisors, the call handling experience is part of the same Zoom client.

Bringing Contact Centre functionality into Zoom helps simplify the agent experience, empowering agents to be more productive, while connecting and collaborating with colleagues.

Supervisors see all live engagements and engagements in queue, providing up-to-date information across channels.

Get started easily using drag and drop in the visual IVR designer.

Organise your agent skills with proficiencies, design your queues, and manage your analytics to measure outcomes and drive improvement.

Real-time and historical analytics include average service level, handling time, waiting time, and wrap up time by channel.

You will also see completed calls vs. abandoned, as well as missed.

End customers can start the conversation from the digital channel of their choice: website, application or even a phone call and add video if needed.

This helps organisations of all types have meaningful conversations with their customers in the right context and at the right time.

Zoom Contact Centre can also be provisioned with traditional voice phone numbers and supports IVR numbers.