Virtual Agent

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Zoom Virtual Agent

Zoom Virtual Agent, a powerful conversational AI solution, delivers quick, personalised & intelligent customer support with advanced machine learning, natural language processing, and seamless CRM integration.

Zoom Virtual Agent
Zoom Virtual Agent

Intelligent Support

Zoom Virtual Agent is a conversational AI and chatbot solution
that provides quick, personalised help and boosts your team's productivity.

The right answers right now:
Advanced machine learning and natural language processing that understands customers’ intent and responds accurately, instantly.
Personalised experiences:
Create customised flows and messages for unique segments based on profile and data attributes.
Boost Contact Centre efficiency:
Reduce call volume to live agents, so your team can focus on more complex conversations.


Resolve customer issues Quickly, Accurately & At Scale

Better understanding, higher accuracy
Natural language processing intelligently detects what each user truly needs and provides the best possible answer.

Actionable analytics
Insights go beyond basic reporting to help you improve your product and support operations.

Woman smiling on phone - Zoom Virtual Agent
Man on Call - Zoom Virtual Agent

Deliver unique experiences

Always on
Deliver consistently great service 24/7 across a host of service channels - web, mobile, and social.

Personalised journeys
Create customised flows and messages for unique segments based on their profile or data attributes.

Intelligent hand-offs
Guide users to the correct channel or support agent when needed with the key details to keep everyone on the same page.


Boost contact centre efficiency & save money

Fast time to value
Deploys fast, crawls your KB, reduces ticket volumes, and begins shortening handle times immediately.

Integrates with your CRM and more
Works with Zoom Contact Centre and leading CRM providers (Zendesk, ServiceNow).

Boost agent retention
Improve the agent experience with fewer repetitive tickets/calls and detailed handoffs for faster resolutions.

Man smiling with headset on - Zoom Virtual Agent

Our Partners

Why Choose Marlin Communications?

At Marlin Communications the relationship with our customers and partners takes centre-stage in our business. 

With our in-house team of engineers and support professionals, Marlin Communications is perfectly positioned to deliver a comprehensive service and partner with your business for the long term.

'To Exceed Expectations' is our founding principle.  It's reflected in our SLA performance statistics:

  • 94% of support requests handled within 10% of allotted response time
  • 100% SLA performance record against client agreement
  • 24/7/365 support available
  • Installation and Support engineers across the UK
  • Strategic international support partnerships across the globe

Get In Contact

To book a 15 minute demo with one of our experts,
call us free on 0800 032 8274 or fill out the callback form below

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