Zoom Virtual Agent is a conversational AI and chatbot solution
that provides quick, personalised help and boosts your team's productivity.

The right answers right now:
Advanced machine learning and natural language processing that understands customers’ intent and responds accurately, instantly.
Personalised experiences:
Create customised flows and messages for unique segments based on profile and data attributes.
Boost Contact Centre efficiency:
Reduce call volume to live agents, so your team can focus on more complex conversations.

Better understanding, higher accuracy
Natural language processing intelligently detects what each user truly needs and provides the best possible answer.

Actionable analytics
Insights go beyond basic reporting to help you improve your product and support operations.

Always on
Deliver consistently great service 24/7 across a host of service channels - web, mobile, and social.

Personalised journeys
Create customised flows and messages for unique segments based on their profile or data attributes.

Intelligent hand-offs
Guide users to the correct channel or support agent when needed with the key details to keep everyone on the same page.

Fast time to value
Deploys fast, crawls your KB, reduces ticket volumes, and begins shortening handle times immediately.

Integrates with your CRM and more
Works with Zoom Contact Centre and leading CRM providers (Zendesk, ServiceNow).

Boost agent retention
Improve the agent experience with fewer repetitive tickets/calls and detailed handoffs for faster resolutions.