Blog Post - Direct Routing for Microsoft Teams - Website

10 Benefits of Direct Routing for Microsoft Teams

Direct Routing for Microsoft Teams from Marlin Communications is an alternative to Operator Connect and Microsoft Calling Plans. The solution seamlessly integrates voice capabilities into Microsoft Teams and provides organisations with greater cost-efficiency, increased flexibility, and enhanced security.

Unlocking substantial cost savings and unmatched flexibility, Direct Routing for Microsoft Teams is a game-changer for any business IT team. It empowers businesses to seamlessly integrate their chosen telephony provider, delivering a bespoke solution that aligns perfectly with communication needs. By taking control of PSTN connectivity costs, IT teams can gain a strategic advantage in budget optimisation, ushering in a new era of adaptable and cost-effective telephony integration for their organisations.

Direct Routing for Microsoft Teams

Direct Routing for Microsoft Teams Download

Direct Routing for Microsoft Teams from Marlin Communications offers a robust alternative to Microsoft Calling Plans. This solution empowers businesses to seamlessly integrate their existing PSTN telephony hardware with Teams, all without the need for on-premise hardware. The key to this integration lies in Microsoft-certified Session Border Controllers (SBCs), which deliver a cloud-based service that enhances flexibility, scalability, and functionality.

How Direct Routing Works

Direct Routing enables businesses to bridge their existing on-premise telephone system and a Microsoft-certified SBC to Microsoft Teams. This connection facilitates making and receiving UK and international calls, providing a compelling alternative to traditional hosted telephony systems or PBX.

Getting Started With Direct Routing

To integrate Direct Routing for Microsoft Teams, businesses need a few essentials:

  • Microsoft 365 or Office 365 license, including Teams
  • Microsoft Teams Phone Standard add-on (included in the E5 license)
  • A reliable Internet connection

The Benefits of Direct Routing for Microsoft Teams

Woman on Phone Call - Direct Routing for Microsoft Teams

1. Greater Flexibility

Easily connect your existing telephony hardware to Microsoft Teams, reducing additional capital outlay.

2. Enable Flexible Working

Whether in the office, travelling, or working from home, Direct Routing ensures a seamless calling experience through Teams.

3. Cost-Effectiveness & Efficiency

Save up to 50% compared to Microsoft Calling Plans, maximising your licensing investment in Microsoft Teams without additional costs.

4. Easy Management

Seamless integration with Microsoft Teams simplifies phone system administration.

5. Call Statistics

Access online advanced and comprehensive call statistics for informed decision-making.

6. Increased Scalability

Add new users and devices to grow communication capabilities as your business expands.

7. Security

Benefit from end-to-end encryption and industry compliance, ensuring data integrity and confidentiality.

8. Improved Business Continuity

The Marlin Communications SIP Trunk Call Manager offers powerful continuity during broadband outages.

9. Quality of Service

Technical support, shared 99.99% uptime SLAs, and direct peering powered by Azure enhance reliability and service quality.

10. Numbers

Keep the same geographical number wherever you are in the world, ensuring consistency in your business communications.

The Benefits of Using Marlin Communications for Direct Routing

Direct Routing for Microsoft Teams

It’s our solution!

Unlike many other providers, we do not resell another provider’s direct routing solution, instead we use our own Azure environment and resilient session border controllers (SBC). This enables us to quickly customise a client’s service whenever it’s required as well as provide ongoing support for the length of the contract.

Choice & Resilience

We provide clients with the choice of SIP provider and even multiple SIP providers to create a more resilient infrastructure. Other providers do not provide a choice or multi-carrier, which means that in the event of an outage, you are left with no alternative throughout the term of the contract.

Local Survivability

We provide clients with the option of adding an on-site SBC for local survivability. In the event of a Microsoft Teams outage, an on-site SBC will allow all staff to continue to take and make calls using physical handsets.

Access Services for Direct Routing

To further enhance your organisation’s voice communications, consider the following access services:

  • Converged Services: Offering Quality of Service for consistent voice and video quality.
  • Converged Broadband: Prioritising voice and video traffic for high-quality communication.

Get In Touch

If you’d like your business to benefit from Direct Routing for Microsoft Teams, Call us on 0800 032 8274 or click here to fill in this form for a call back from one of our Microsoft Teams Solution Consultants.


About Marlin Communications

Marlin Communications Ltd is a leading UK provider of business communications technology solutions across Voice, Video, Connectivity, Cyber Security and Business Mobiles.

We work with all the major solution providers including Microsoft, Zoom, GoTo, Mitel, Gamma, Yealink, Poly, SonicWall, O2 & Vodafone, to name just a few.

And with our expert team of Solution Consultants, Engineers and Support staff, we’re perfectly positioned to partner with you for the long-term and help your business connect, collaborate & grow.

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