Zoom Release Notes – May 2023

The Zoom Release Notes for May 2023 highlights new features across the Zoom platform, Zoom Phone, Zoom Events, Zoom Whiteboard & Zoom Contact Centre. Read on to find out more…

Zoom Meeting Updates

Continuous Meeting Chat file and images synchronisation

Files and images shared during the meeting will synchronise with the dedicated group chat created for the meeting. This allows participants to access them after the meeting. In the same fashion, files and images shared in the dedicated meeting group chat will synchronise with the in-meeting chat.

Zoom IQ Meeting Summary

Users can enable Zoom IQ to take advantage of the wealth of information generated in meetings. After it’s enabled on the web portal, the smart summary will create transcripts of your meetings, including the next steps for participants. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the smart summary if necessary.

Zoom Phone Updates

Spam call detection and blocking

Account owners and admins can enable automatic spam call tagging or blocking, subject to their consent. Users will be able to mark calls as spam in their client call logs. Any calls that are blocked will be recorded in the call log as being blocked by the spam filter. If the filter wrongly categorises a phone number as spam, the admin can whitelist that number to exclude it from the filtering system. Moreover, admins can choose to not enable this feature and have Zoom alert their users that they should manually block calls that they suspect are spam.

Support for native SMS in Australia

Account owners and admins can now set up SMS for native numbers in Australia to allow their users to send and receive texts from their Zoom client.

Zoom Contact Centre Updates

Address book contacts for chat and video

Zoom Contact Centre Agents can add web chat and video consumers to the address book. This applies to in-app and web engagements in the chat and video channels. When agents receive an engagement, they will see the associated contact’s information.

Zoom Virtual Agent Updates

Salesforce integration with Knowledge Management

A new option within Knowledge Management has been added to connect to Salesforce and customise the content that is pulled in. With this new integration, users can connect to the Knowledge Items within Salesforce and use them for Q&A, similar to other CRM connections.

Support for ticket creation integration channel

Zoom Virtual Agent supports ticket creation integration channel, allowing businesses to seamlessly create tickets for customers who require additional support beyond what the bot can provide.

AI-generated training phrases

Zoom Virtual Agent account owners and admins can use a new tool to create intents with relevant training phrases. With this new tool, admins can define the number of generated training phrases, which will be based on the intent name and description. The generated training phrases can then be easily deleted if necessary. This tool aims to improve intent and model performance while saving time for admins

Zoom Workspace Reservations Updates

Enhancements to Workspace Reservation web portal

When users click their avatar on the Zoom floor map, a panel will display information about the workspace, where users can instantly delete and check in/check out of their reservation.

Zoom Whiteboard Updates

Custom disclaimer for whiteboard

Admins can create a custom disclaimer to display to whiteboard users before the whiteboard can be used. This feature is typically used to remind users not to input sensitive data to the whiteboard. Admins have the option to customise the disclaimer for internal and external collaborators, control its frequency of appearance, and choose any of the currently supported languages for the text.

Zoom Team Chat Features

Adding guest participants to dedicated group chat for Continuous Meeting Chat

When the host ends a meeting with Continuous Meeting Chat enabled and guest participants in attendance, the host will be prompted to review the guest attendees and choose if they want them added to the group chat and continue having access to the discussion. By default, guest participants, which are participants not directly invited to the meeting through the calendar event, only have access to the chat discussion while in the meeting.

Additional supported languages for Message Translation

The following additional languages are supported: Arabic, Hebrew, Bangla, Danish, Indonesian, Malay, Norwegian, Tagalog, Tamil, Telugu, Thai, and Swedish.

Zoom Mail and Calendar Updates

Out-of-office notice for internal recipients

When emailing an internal recipient who has their status set to Out of Office, users will be notified of that recipient’s current status. This can set the expectation that the recipient may not respond promptly.

Zoom Events Updates

Zoom Events Chat Etiquette Tool

Zoom Events account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom Events chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level in the Zoom web portal. Chat etiquette policies are also applied to Webinar Q&A content, in addition to in-meeting chat, in-webinar chat, and Zoom Events chat.

Enable or disable private chat

Zoom Events admins can enable or disable private Zoom Events chat for the account while maintaining public chats. This setting is configured at the account level in the Zoom web portal. This setting is enabled by default.

Stay Up To Date With Zoom Release Notes

Zoom is constantly adding new and updating existing features to the platform.

If you’d like your business to benefit from Zoom and the add-ons like Phone or Contact Centre that can save time and money, contact us for a free 15-minute consultation and find out how we can support your business. Call us on 0800 032 8274 or book a discovery call here.